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Private Jobs / Private Sector
Grundfos Holding A/S Hiring For Customer Care Coordinator at India Full Time
The main purpose of the job is to ensure the quality of the local complaint handling process, both covering involvement in handling and solving complaints and focusing on continuous improvement to improve the customer experience
Key Responsibilities
Involvement in complex customer complaints within SAP CRM, QIP, FSCM and MyGrundfos
Coordinate and clarify customer complaints with the involved collaboration partners from the production, quality, logistics, service, finance etc.
Customer collaboration and communication
Use complaint data for continuous improvement by looking at trends and paretos to identify actions to improve the customer experience
Request follow-up documents such as orders, credit notes and direct debits using the form
Create return permits and notifications
Responsible for driving process adoption and understanding within CSSC
Highlight process/tools issues to Business Process Owner
Support Business Process Owner and Division COMEX in identifying areas of improvement
Support on other related cluster support function processes
Minimum Qualifications
Degree or equivalent level, preferably in a business administration or engineering discipline
Intensive knowledge of SAP ERP/CRM/BW
Deep familiarity with Microsoft Office
Very good IT skills
English communication skills
Work experience with 3-5 years in an international matrix organization
About Grundfos
Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people. We dare to do things that others cannot or dare not do, as we believe innovation is not only a business opportunity, but an obligation. And what really matters to us is not short term profit, but the impact we make. By becoming part of our united powerful team, you too can drive this change no matter your role.
An inclusive team
If you like the look of this job and know you can bring your skills to contribute to our purpose, please apply. We need and welcome professional people from all corners – however you identify and whatever your background is.