Guardian Life Insurance Company Hiring for Associate – Customer Service at Gurgaon, Haryana Full Time

• 100% of production time to be spent logged in on calls (Only International Voice process experienced candidates are preffered)
• Answer calls to deliver positive customer satisfaction
• Articulate complex client plans and provisions in a simplified and understandable manner helping participants make an informed decision
• Focus on First Call resolution & accurate research initiation
• Maintain internal & client defined quality on calls
• Understands and contributes positively in meeting client SLA’s & targets
• Adheres to Customer Service Attendance & Accountability policies
• Ensures Customer Service Representative, Team & Client level targets (Customer Satisfaction, Service Level %, Average Handle Time, Session Time, Wait Time, First Call Resolution, Abandon Rate, Call back timeliness etc.) are met or exceeded consistently

Take complete ownership of self-learning & development

Qualifications:

• Excellent verbal and written communication skills with least grammatical errors (Only International Voice process experienced candidates are preffered)
• Basic computer operating skills required (MS- Office Applications)
• Appropriate Typing speed to be able to efficiently manage documentation during/post interaction

Location:
This position can be based in any of the following locations:
Gurgaon