Hamari Awaaz Charitable Trust Hiring for Chat process at Mumbai Full Time

Job Description

Key Responsibilities:

• Handling customer queries on Web Chat, E-mails and Social Media
• Educate current and potential customers with product and service information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings

Key Performance Indicators:

• Handle all queries in a polite, professional manner
• Probe and troubleshoot customer queries, and provide a suitable and satisfactory solution
• Educate customers on services and processes
• Escalate any issues to the Team Leader
• Achieve agreed KPIs and Objectives
• Adhere strictly to shift schedules
• Adhere to laid down internal policies, procedures and processes
• Work collaboratively with the team

Qualifications

• A Bachelor’s degree from any stream if a Fresher
• Minimum HSC with a minimum 1 years of relevant experience
• Passionate about customer care
• Good typing skill
• Fluent in written and spoken English
• Must be time flexible and able to work in a rotational shift system including Public holidays and weekends
• Positive attitude
• Able to work well under pressure and under minimum supervision
• A fast learner who is able to work with set targets
• Job Location: Andheri East

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹25,000.00 per month

Schedule:

• Rotational shift

Ability to commute/relocate:

• Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 1 year (Preferred)

Speak with the employer
+91 8268099099