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Private Jobs / Private Sector
Hamari Awaaz Charitable Trust Hiring For Tamil, Telugu, Kannada (WFH) at Mumbai, Maharashtra Full Time
Customer Support Representative
A customer support representative’s primary objective is to understand the customer’s problem and troubleshoot it with an optimal and effective solution.
Customer support processes focus on short-term customer goals and do not directly impact revenue and other long term objectives. Some highlights of their functions are:
- A customer support team’s underlying focus is on problem solving in the short term.
- Support roles generally fall under conflict resolution, responding to tickets, answering phone calls from struggling customers, and responding to all customer concerns.
- Customer support is measured by factors like speed and quality of help received.
- Some of the most important support metrics include average response time, first call resolution, customer satisfaction rating and net promoter score.
Job Types: Full-time, Regular / Permanent, Fresher
Salary: ₹14,000.00 – ₹21,000.00 per month
Schedule:
- Day shift
- Evening shift
- Flexible shift
- Monday to Friday
- Morning shift
- Night shift
- Rotational shift
Ability to commute/relocate:
- Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Experience:
- total work: 1 year (Preferred)
Speak with the employer
+91 8268099099