HDFC Bank Hiring for Area Collections Mgr- Agri at Vidisha Full Time

Job Description

• Receivables Management Manage and deliver performance in terms of, resolution, roll backs, recovery rates/ values and optimum utilization of field resources to increase efficiencies as per the target set for the assigned portfolio.

• Design and review logics of field follow-up for the portfolio managed towards achievement of target set.

• Monitor and review the agency / field executives performances periodically.

• Achieve the money collection under principal, fees & charges as per targets.

• Inventory control for reducing opening balance of portfolio using the roll back & normalization concepts.

• Control over the stock at the yard through regular visitations and reporting the discrepancies / compliant items as a visit report.

• (Applicable for Tractor Loans) Ensuring allocation management is done through the web-collections including the stock movement in the yard and sale in auction.

• Innovate and design logics to effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Area Collection Managers to prevent the same.

• Ensure trails updates are recorded in web-collections for follow-up on skip marking, deceased specifically apart from follow-up on normal portfolio.

• Ensure that the agency resources are optimally used wrt the number of visits, contacts, PTP conversion ratio etc.

• Ensure that calls are made on the portfolio through recorded lines during the month at the agency and field visit updates are available in the web-collections.

• Call recordings have to be validated and updated in the visitreport submitted to the agency.

• Collection Efficiency has to be tracked, monitored and improved consistently over the Baseline targets published on an ongoing basis.

• Ensure the work flow is planned and all the necessary interventions are actioned to achieve the Baseline in order to improve Collection Efficiency.

• Ensure that each staff handles accounts as per the budgeted ACR Process Management All Banks process to be adhered to in totality in Unit performance Cash deposit process including monitoring TAT taken by agencies to deposit money collected.

• Receipt Management including receipt recon, sighting of unused receipts, completion of lost receipt formalities.

• Settlement process involving issue of settlement letters to be in line with approvals received.

• Manage escalations and ensure resolution of all cases.

• Ensure repo process including repo kit to vendors, valuation, sale of vehicle ( online/ off line), RC book updation are managed as per the laid down guideline.

• Training programs to be done monthly and all employees to be covered for minimum man hours every quarter.

• All vendor bills are processed within 30 days of work and no vendor bill is left unprocessed for 60 days at any given point of time Ensure 100% usage of collection system and receipt mobility(HHT).

• Ensure nil cash TAT delay and mis-posting of payments Identify opportunity to increase contribution of payment collection through digital mediums.

• Educate customers and encourage them to use digital medium for remitting payments.

• Track, closely monitor and drive the teams to increase contribution of digital payments.

• CRMs to be closed with TAT and ensure resolution of complaint Portfolio Feedback Regular portfolio feedback to be given to stakeholders Overall business environment/customer specific issues to be highlighted Regular feedback on negative areas/profiles Non starters to be monitored and highlighted Digital Payments Penetration Digital payments to be maximised Customers to be educated to make digital payments ECMS to be highlighted to customers for ease of payment updation Vendor Management To identify the need for empanelment/ termination of a vendor and have an objective approach on vendor management.

• Relationship management with field/ referral vendors Ensure compliance from the vendors on laid down processes.

• Monitor performance of field agencies and address performance deficiencies.

• Ensure 100% compliance of critical items like DRA certification/ police verification etc.

• Code of conduct to be followed by the vendor across aspects of field and tele calling.

• Set benchmarks of productivity expectations from the vendor not only in terms of resolutions, roll backs, recoveriesbut also ACR for collectors, agency telecallers, and tracers and suggest of supervisory expectation from the vendor.

• In case of yard management, set targets for the inventory movement in yard and sale process as per the managements expectation and review their performance against the same.

• Regular review of vendors/yards basis their performance, man power invested, productivity expectations and process norms.

• Team/People Management Ensuring optimal staff (CLMs/inhouse) Hiring within the given budgets Monitoring ACRs/productivity of team Ensuring regular trainings for team Personal Development Build healthy working relationship with peers, superiors and customers Sharing best practices with team members Personal initiatives w.

• r.

• t.

• portfolio control, customer response etc.

• Time management Training programs to be attended.

Skills

• State the minimum acceptable proficiency for this job. Do not state incumbent-specific information