HDFC Bank Limited Hiring for RBB-PB Authoriser at Ankleshwar, India Full Time

Description

Job Description :
A.

Sales & and Process Implementation:
1. Maintain Daily Sales Report2. Monitoring of CH 106 and CH 126 calling3. Ensure quality new acquisition on SA and CA for Resident/Non Residenta. Depletion control4. Penetration of Saving Accounts on non liability customers5.

Ensure that all staff are aware of the benefits that a customer would enjoy if they do not opt for DNC registration6.

Calling on Large Value Attrition:
a.

Customers who have attrited over a certain value (as defined by product) for both savings and current accounts to be called and reasons ascertainedb.

To impress upon customers to make us the primary bankers and ensure that all funds are retained.7.

A/c Closure:

To talk to all clients who have approached to close their accounts and ensure that genuine customers a/cs are retained.8.

Managing and monitoring performance of the sales resources (BDR/COEX/Asset Coordinator) for optimal sales support9. Penetration of FD to unique customers10. Responsible for penetration and activation of credit cardsa. Ensure that all sales staff pitch for enhancement of limitsb. Promote active usage of credit cards11. Sales of Third Party Products to the customersa. MF/Insurance/RBI Bondsb. Ensure that requisite certifications are done (AMFI)12. Sales of Asset Products13. Disseminating product information to the customer and staff14. Audit & SQ Handling & Mandatory Compliances15. Basic Hygiene Parameter like ‘Customer Instruction FTNR, Demat FTNR, CASA Activation’16. Escalations Handling’ and Complaints17. Maintaining Branch Upkeep and decorum at all times18. Enhancing customer wallet a. Ensuring that customers make us their primary banki. Knowing about where all the customer is currently banking and moving him to our Bankii. Ensuring that customer scope is done and products targeted accordinglyiii. Sales to family members and associates (all network)19. Attrition control of customersa. Includes persuading the customer to continue and if required renew FDsb. Monitor large amount movements / account closure from the deposit accounts and ensure that customer does not attritec. Ensure that the marketing analytics list on possible attrite, is called and retainedB.

Managing Classic Portfolio:
1. Ensure that individual customers are grouped and Customer To Group (CTG) Ratio is maintained on the portfolioa. By grouping them with their family members who already hold accounts with usb.

By grouping them with their family members post selling liability products to the family members, if they do not have banking relationship with us2.

Ensure that optimal levels of Income generating Product Group Holding (IPGH) is reacheda. Ensure that within each customer group a minimum number of stipulated Income Generating products are sold3. Ensure that the Customer Group profitability is achieveda. Manage Band 1 and 2 customers and ensure that they are moved to Band 3 and above4. Enhance Values within each of the customer groups5. Hand holding and mentoring resources at all levels6. Nurturing PBs on all Job Description of PBs7. Online updation of CRM at every stage of customer contact on the portfolioC.

Customer Services:
1. Lobby Managementa. Queue handling2. Branch Administration including house keeping, upkeep, etc3. Ensure quality customer service is delivereda. Manage irate customers if required or escalated4. Recording complaints as per the specified process5. Resolving all complaints received (self, branch, other units) within the stipulated TATsa. Monitor all complaints received and ensure that staff are closing it within the TATb. Improve customer communication on closuresc. Check with customers if the process of complaint has been managed well6. Preventive complaint managementa. Asking for feedback from customers, who are not complainingb. Discussing with staff the importance of getting feedback from customers on a regular basis7. Promoting all direct banking channels and ensuring that the customer is utilizing the samea. Check back on recent customers registered to DBC channel and give any specific help requiredb. Monitor PB, PB-WD are selling aiding customers and are actively selling DBC services8. Responsibility of opening the customer account within the TAT.a. Ensure that all PBs are dressed as per the dress code & grooming standards.
D.

Operations:
1. As vault custodian is responsible for all related process checks2. Joint custodian for sys-admin and setup within the brancha. Ensure that password sharing does not happen3. Checking of all account opening forms and authorizing the same before it being sent to CPUa. Monitor CPU TATsb. Ensure certification of documentation required for opening and maintaining customer accountsc. Exceptionsd. Check Dummy a/c monitoring4. Error free documentation for all account opening and all customer instructions (Stop payments, FD Closure, etc)a. Monitor and audit internally if this is being followed by all concerned sales staff5. Maintaining Tatkal kits as per laid down process6. Monitor lockers allocation and all other related operations7. Submission of daily e-schedule indicating the third party sales done8. Updation of LTS for the asset leads generateda. Monitor the same for all PBs9. Updation of weed-out database on the portal10. Authorise all PB transactions and ensure that proper process has been followed11.

Check all finware reports and action the same (CH 123, CH 167, BA 001, CH 180, ST 044, ST 043, SM 108, etc)12.

Monitoring branch stationery (other than security stationery) requirement and ensure that the same has been indented for.13. Ensure that Branch batch is closed within 3 hrs of closure of branch limit.14. Checking of deliverable tally register15. All death claims to be settled within 15 days of submission of all documents16.

Interface Entries:
To ensure that all interface entries are authorized within the TAT and no entry is left unauthorized

17 Instant Accounts:
To ensure that all instant a/cs are activated within 48 hours of dispatch18. Corporate salary A/Cs to be sent to CPU only after thorough scrutiny of documents. To ensure that there are no discrepancy in these A/Cs so that there are no delay in activationE.

Marketing Activities:
1. Ensure that the branch have banners, collaterals, pamphlets as per the merchandising manual2. Ensure that 5-S norms are adhered to for all workstation including selfF

Staff Management:
1. Ensure that all staff are adequately trained on the Products of the bank and sales process2. Ensure that all staff are trained on the process to be followed (including amendment with new circulars)3. Monitor Staff productivity and give guidance on improving the same in conjunction with the BM4. Ensure that all PBs are sent for class room training on a regular basis
Skills

• Banking Product Knowledge
• Planning and Organizing Skills
• Team Management / Interpersonal Skills
• Sales and Influencing Skills
• Communication – Written and verbal both
• Knowledge of Competition
• Awareness of Banking regulations
• Awareness of TF & FX