HDFC Bank Limited Hiring for Relationship Manager at Latur, India Full Time

Description

Job Description :
A

Customer Engagement:
Customer engagement / personal visits at pre-defined frequencyB

Customer Service:
Specialized resource to pro-actively resolve customer queries, service requirements, product customization, etc to ensure primary banking behaviourC

Enhance Relationship Value Enhancement:
Help customer with appropriate products to fulfil family and business banking needs, including those of Group Firms, and thereby maximize relationship valueD

Product Penetration:

Understand customers business profile / requirements and fulfil needs via products/services such as Trade Finance / Forex, Cash Management Services, POS Machines / Payment gateway solutions, doorstep banking, Loans, Life / General Insurance etc.

E.

Migration to Digital Platform:
Migration of transactions to Digital Banking Channels i.e. Net Banking/ E-Net, Mobile Banking, Phone Banking, Insta-Alerts, Email Statements etc as per customer profile / needs / preferenceF.

Central Initiatives:
1. Maintaining portfolio health i.e. Account activation & balance maintenance2. Ensure action on central triggers / customer service initiatives
Skills

• Sales and Influencing Skills
• Banking Product & Process Knowledge
• Planning and Organizing Skills
• Communication
• Knowledge of Competition & Current trends in financial Industry.