Hella Hiring for OTRS ADMINISTRATOR at Gurgaon, Haryana Full Time

Full Job Description
Location Gurugram – Haryana, India

Pacesetting. Passionate. Together. HELLA, one of the leading automotive suppliers worldwide, has shaped the industry with innovative lighting systems and vehicle electronics. In addition, the company is one of the most important partners of the aftermarket and independent workshops. What motivates us: Shaping the mobility of tomorrow and fostering the central market trends such as autonomous driving, efficiency and electrification, connectivity and digitization as well as individualization. Every day, 36,000 employees worldwide are committed to this with passion, know-how and innovative strength.

YOUR TASKS

Responsible for OTRS platform Administration, Development, Documentation and Technical support
Maintenance of the ticketing system (OTRS) and resolving any issues reported with the ticketing system performance/ bugs
Configure/Customize OTRS including Workflows, Service Catalog, UI, Client scripts, Business rules, UI Actions, Script Includes etc
Discussing requirements and proposing solutions with different stakeholders
Analyze requirement, provide design recommendation and configure/customize/deploy approved changes
Workflow Designing and scripting
Research and provide new features and/or enhancements of OTRS environment
Work in coordination with the External Support Vendor (OTRS)
ITIL Process Knowledge

YOUR QUALIFICATIONS

Engineering graduate in IT field (must)
3 to 4 Years of relevant work experience
General Administration-related IT Experience (Preferred: SQL / Oracle knowledge)
Good English Communication skills (mandatory)
Customer-orientation skills
Ability to work well in an international team
Must have excellent organizational, verbal and written communication skills
Ability to work independently
ITIL v3/v4 Foundation

Take the opportunity to reveal your potential within a global, family-run company that offers you the best possible conditions for progressing in your career.

Please send us your application through our careers portal, citing reference number req2878.

HELLA India Automotive Pvt Ltd.
Komila verma