Hewlett Packard Enterprise Company Hiring for Compute Engineer at Bangalore, India Full Time

Compute Engineer Bangalore, Karnataka

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At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.

What you need to know about the job

Job ID:1116751

Date Posted:3/5/2022

Primary Location:Bangalore, Karnataka

Job Category:Services

Schedule:Full time

Shift:First Shift (India)

Job Family Definition:

Customer Solution Centers are made up of teams that provide remote (offsite) service; customer access, pre-sales, post-sales, and service delivery. Technical teams focus is to solve various business systems and applications problems for customers, onsite engineering personnel and Authorized Service Providers on standard, specialized or complex systems.

Management Level Definition:

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities:

• Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user’s contacts and proactive notification systems.

• Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical). .

• Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.

• Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process.

• Review and may resolve complex business issues.

• Excellent communication skills. Add case resolution to KMS.

• Understand and utilize Information Technology Information Libraries (ITIL).

• Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.

• Partners frequently with the Sales Pursuit team.

Education and Experience Required:

• Vocational: apprenticeship/certification completion. May be technical or non-technical. May include on- the-job training in addition to studies. In some locations, completion may be recognized by diploma. Advanced programs may be 2+ years. Associate degree: first attainable degree at the post-high school level. Typically 2 year completion beyond High School level (i.e., Associate of Arts, GCE ‘A’ level (Singapore), etc.) or equivalent experience. BA/BS or equivalent experience preferred.

• 3-5 years experience in relevant technologies and customer environments.

• Relevant industry qualification where applicable.

Knowledge and Skills:

• Excellent verbal and written communication skills in language to be supported.

• Experience in troubleshooting in a technical environment.

• Excellent analytical and problem solving skills.

• Software and hardware knowledge of computing, storage and peripheral devices.

• Advanced proficiency with case management databases and tools.

• Superior customer service skills.

• Phone and remote support.

• Partners frequently with the Sales Pursuit team.

• Ability to solve and document solutions for usage of other technicians and customers.

• Ability to mentor new agents.

• Ability to lead resolution activities with escalated customers.

• Ability to contribute to technical action plans.

• Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.).

1116751

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office

HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status