Hewlett Packard Enterprise Company Hiring for Order operation Analyst at Bangalore, India Full Time

Order operation Analyst Bangalore, Karnataka

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At Hewlett Packard Enterprise, we bring together the brightest minds to create breakthrough technology solutions that advance the way people live and work. What sets us apart? Our people and our relentless dedication to helping our customers make their mark on the world.

We are a team of doers, dreamers and visionaries; inspired by our purpose and driven by our strategy. We live by our three values: partner, innovate and act.

Our legacy inspires us as we forge ahead, always pushing to discover what’s next. Every day is a new opportunity to advance and grow ourselves, our company and the industry. Some people call it an obsession, we call it a way of life.

What you need to know about the job

Job ID:1115369

Date Posted:2/21/2022

Primary Location:Bangalore, Karnataka

Job Category:Supply Chain & Operations

Schedule:Full time

Shift:First Shift (India)

Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba is redefining the “IT EDGE”. Creating new customer experiences by building intelligent spaces and digital workspaces. We are focused on campus, branch, mobility and the IoT to transform business models with the combined power of compute, context, control and secure connectivity.

Roles:

Partners with stakeholders and adapt to changes in the business and regulatory environment. Working with cross-functional teams. Scope includes order management (Order booking, Credit re-bill, RMA, and Invoicing). Engage cross-functionally to develop, track and manage business metrics for the organization (may include customer availability, service levels, on-time delivery, and supplier response time).Responsibilities:

Aruba IN – 3-5 years of experience

• Responsible for accurate and timely processing of Sales Orders as per customer purchase orders and in accordance with our SAP order management system and service level agreements, in full compliance with company policies and procedures.

• Supports advanced- and complex-level transaction processes for special or non- typical assignments independently.

• Supports day-to-day post-sales order transactions (e.g., credits, returns, order entry) and reporting of customer issues, including resolution of basic issues; handles a limited number of highly complex customer accounts.

• Owns resolution of highly complex open order (backlog) issues and reaches out to supply chain or factory to determine source of delay; communicates status of escalated issues.

• Ensures resolution of order management issues

• Communicating to all levels of the organization regarding issues, solutions, process improvements, and policies.

• Identifies, supports & troubleshoots day to day business (Order management/Delivery/Invoicing) issues and process-oriented tasks to resolve the issues

• Liaison within the supply chain/Sales/partners/distributers/PAOM and different level of teams.

• Track, process & analyze Orders & Reports/Identify Customer Needs/Dispute handling

• Coordinates daily work activities; responsible for overall shift output and manages timelines.

Knowledge and SkillsGood understanding & experience of OM & supply chain processesStrong written and verbal communication skillsGood interpersonal skillsBasic knowledge of SAP & Microsoft Office suiteExcellent multi-tasking ability.Advanced problem-solving and analytical skills.Advanced time management skills.Strong teamwork skills.Basic Excel skills

Education and Experience RequiredUniversity degree/equivalent experience.

Join us and make your mark!We offer:• A competitive salary and extensive social benefits• Diverse and dynamic work environment• Work-life balance and support for career development• An amazing life inside the element! Want to know more about it?

Then let’s stay connected!https://www.facebook.com/HPECareershttps://twitter.com/HPE_CareersHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

1115369

HPE is an equal opportunity employer/Female/Minority/Individual with Disabilities/Protected Veteran Status