Hewlett Packard Enterprise Hiring for Business Level Application Support at Chennai, Tamil Nadu Full Time

Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:
Job Title: Business Level Application Support

Location: Chennai.

Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

HPE PointNext is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation – giving clients the most effective solutions for a fast-paced, modern business along with the expertise to achieve maximum business benefit, and to deliver better experiences.

What you’ll do:
Responsibilities:
Working more independently and from a standard protocol to respond to customer issues. Moderate judgment may be used to supplement the outlined process.

Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.

Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).

Proactively assist customers to avoid or reduce problem occurrence. Participates in projects for process or quality improvements.

Work is reviewed periodically by Supervisor or Team Lead.

Education and Experience Required:
graduate degree in Computer science background

Experience: 2 – 4 yrs

Desired Skills:

• Good communication skills, both oral and written
• Basic Presentation skills
• Should be an expert in MS-Office
• Should have had experience working in troubleshooting applications, handling customers.
• Email etiquette

Day-to-day query handling

• Technical Troubleshooting Skills
• Analytical Skills
• Coordinating with Various support teams(IT/AA&S/Business SME)
• Taking part in projects
• Support the leads to achieve Business metrics
• Facing Customer and meeting their demands
• Generate Daily reports
• Query resolution and replying to client emails
• Tracking & Maintaining data
• Meeting customer demands ( Turnaround Time & Accuracy parameters)
• Participating in business calls with clients
• Ensure internal quality is met
• Review survey responses
• Analyzing root causes and resolving
• Documenting new learnings
• Sharing new learning and best practices

Focal Point:
Handles complex issues by reproducing in train/test environments

Handles user access management and ensures SOX compliance

Handles internal quality validations

Covers weekend support and works with DXC (IT) on any major incidents reported

High school education or equivalent. Typically requires 1- 3 years general experience, or equivalent combination of experience and college level education.

What you need to bring:
Knowledge and Skills:
Superior skills in both written and verbal communication.

Experience in customer facing role either remote or face to face.

Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming.

Problem solving skills.

Accuracy in data entry.

Excellent fluency in language to be supported.

Experience in a phone based remote role, e- support, e-chat or similar.

Familiarity with computer technology.

Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems .

Understands internal processes and tools.

Knowledge of Knowledge Management Systems and appropriate documentation to the system.

Join us and make your mark!

Ready to accelerate what’s next? Complete your application at

What we can offer you:
A competitive salary and extensive social benefits

Diverse and dynamic work environment

Work-life balance and support for career development

An amazing life inside the element!

Want to know more about how you can make your mark with us?

Then let’s stay connected!

https://www.facebook.com/HPECareers

https://www.instagram.com/HPECareers/

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HPE is an Equal Employment Opportunity/Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together.

Additional Skills:
What We Can Offer You:
Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let’s Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.

Job:
Services

Job Level:
Core

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories. .