Hike Education Hiring for Customer Service at India Full Time

Roles & Responsibilities

 Outbound call process (min. 100 – 120 calls in a day).

 Completing 3 hours connected call duration by the day end.

 Responsible for the student Help/ issues over calls.

 Grievance handling/ query handling based on the academics and curriculum.

 Taking feedback from the students.

 Handling escalations & cancellation of students, working towards retention.

 Provide accurate, valid and complete information by using the right methods/tools.

 Handle student complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.

 Follow communication procedures, guidelines, and policies.

 Responsible to revert on emails and Requests based on the program.

Eligibility & Offerings

 Graduate/Post Graduate in any discipline.

 Freshers & Experienced (1-3 years) both can apply.

 Remuneration range (Fixed) 2.5-3.25 LPA.

 Attractive Incentive Structure.

Job Type: Full-time

Salary: ₹20,000.00 – ₹25,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Andheri, Mumbai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• Sales support: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)
• Marathi (Preferred)

Speak with the employer
+91 8766272433