Hike Education Hiring for Customer Support Executive at Mumbai Full Time

Roles & Responsibilities

 Outbound call process (min. 100 – 120 calls in a day).

 Completing 3 hours connected call duration by the day end.

 Responsible for the student Help/ issues over calls.

 Grievance handling/ query handling based on the academics and curriculum.

 Taking feedback from the students.

 Handling escalations & cancellation of students, working towards retention.

 Provide accurate, valid and complete information by using the right methods/tools.

 Handle student complaints, provide appropriate solutions and alternatives within the

time limits; follow up to ensure resolution.

 Follow communication procedures, guidelines, and policies.

 Responsible to revert on emails and Requests based on the program.

Job Type: Full-time

Salary: ₹20,000.00 – ₹28,000.00 per month

Benefits:

• Internet reimbursement
• Leave encashment
• Paid sick time
• Paid time off

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Commission pay
• Performance bonus
• Yearly bonus

Application Question(s):

• How many years of experience do you have in Sales and Support?
• What is Current/last monthly in hand salary?
• We must fill this position urgently. Can you start immediately?
• Are you comfortable commuting to this job’s location (Andheri East. Mumbai)?