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Private Jobs / Private Sector
Hike Education Hiring for Customer Support Executive at Mumbai Full Time
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Roles & Responsibilities
Outbound call process (min. 100 – 120 calls in a day).
Completing 3 hours connected call duration by the day end.
Responsible for the student Help/ issues over calls.
Grievance handling/ query handling based on the academics and curriculum.
Taking feedback from the students.
Handling escalations & cancellation of students, working towards retention.
Provide accurate, valid and complete information by using the right methods/tools.
Handle student complaints, provide appropriate solutions and alternatives within the
time limits; follow up to ensure resolution.
Follow communication procedures, guidelines, and policies.
Responsible to revert on emails and Requests based on the program.
Job Type: Full-time
Salary: ₹20,000.00 – ₹28,000.00 per month
Benefits:
- Internet reimbursement
- Leave encashment
- Paid sick time
- Paid time off
Schedule:
- Day shift
- Monday to Friday
Supplemental pay types:
- Commission pay
- Performance bonus
- Yearly bonus
Application Question(s):
- How many years of experience do you have in Sales and Support?
- What is Current/last monthly in hand salary?
- We must fill this position urgently. Can you start immediately?
- Are you comfortable commuting to this job’s location (Andheri East. Mumbai)?