Hiring for Process Expert- Hire to Retire at Bengaluru, Karnataka Full Time

We know that a business only thrives if our people are thriving. That’s why we always put our people first. Our global and diverse team would be happy to support you and challenge you to grow in many ways. Who knows where our joint journey will take you?

We provide our Hire-to-Retire services along the complete lifecycle of an employee from onboarding to pension services and leverage our powerful ecosystem of leading external and internal partners and our network of key delivery centers we believe in the value of industry best-practice standards achieved through evolving technology and digitalization. We focus on employee experience as a key driver of our actions. In doing so, we deliver flexibility, quality, and efficiency for the businesses we partner with.

You’ll make an impact by:
Manage employee queries.

Comprise yourself with recent policy changes and any updates within the organization.

Process the assigned cases within the defined SLAs.

Work on tools such as Fusion and CRM tools to guide employees with their queries.

Have a proactive approach in resolving employee queries.

Ensure the user experience is enhanced.

Supporting AskHR team as a front face in handling Siemens employee queries on policies and procedures.

Going the extra mile to achieve first time resolution ensuring employees have an exceptional customer service.

External: US employees.

Internal: All Business Units & Support functions of GBS.

You’ll win us over by:
Minimum 2-3 Years’ experience in Helpdesk or HR Services.

Management graduate.

Good written and verbal communication skills.

Has a ‘know-how’ approach instead of ‘know-what’.

Basic knowledge on MS Office (Word, PowerPoint & Excel) skills.

Right mindset in operational excellence.

Create a better #TomorrowWithUs!

We value your unique identity and perspective and are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society. Come bring your authentic self and create a better tomorrow with us.

Protecting the environment, conserving our natural resources, fostering the health and performance of our people as well as safeguarding their working conditions are core to our social and business commitment at Siemens. They are an integral part of our Business Conduct Guidelines and our corporate strategy.

This role is based in Bangalore. But you’ll also get to visit other locations in India and globe, so you’ll need to go where this journey takes you. In return, you’ll get the chance to work with teams impacting entire cities, countries and the shape of things to come. We’re Siemens. A collection of over 379,000 minds building the future, one day at a time in over 200 countries.