H&M Hiring for 3PL Business Expert-Online at Mumbai, Maharashtra Full Time

H&M is a fashion brand, offering latest styles and inspiration for all- Always. Customers will find everything from fashion pieces and unique designer collaborations to affordable wardrobe essentials, complete-the-look accessories and motivational workout wear. All seasons, all styles, all welcome! But H&M is more than just fashion. With price, quality and sustainability deeply rooted in its DNA, H&M is not only a possibility for everyone to explore their personal style, but it also offers a chance to create a more sustainable fashion future. Visit hm.com for more information or follow @HM for daily inspiration

Job Description

Your responsibilities include:
›Maximize operational excellence by educating 3PL in the H&M WMS system functionality and key work processes

›Monitor and support well functioning system integration

›Support DC operations

›Monitor system functionality and new system functionality developments, incl. interfaces WMS, WCS and PLC

›Communicate change requests from 3PL to 3PL DC Mgr./ Reg. S&Ops

›Distribute & translate release notes to 3PL and monitor execution

›Ensure all systems work as expected and are used correctly to aspire best service to the stores and to secure that business is not interrupted

›Ensure an effective and efficient incident management, when needed e.g. participate in “bridge calls”, Incident reporting)

›Ensure high quality level of all decided IT system related procedures and monitor correct implementation

›Conduct business process audits regarding compliance to group standards

›Act as PSR and NCG speaking person to global functions and local Sales and monitor compliance to PSR, sustainability and NCG standards

›Support DC Mgr. to ensure all operational, system and service requirements to the 3PL and operational changes are implemented and met ( e.g. ensure system release updates)

Additional Information

Few Competencies:
›Strong expertise in DC level technology infrastructure and supplementing systems experience

›Functional competencies for supporting technology and system related operations and incidents

›Strong operational DC log. expertise & process understanding

›Proactivity in problem solving and hands on attitude to resolving incidents

›Ability to understand system features and updates within a given time frame as well as ability for knowledge transfer

›Strong communication & coordination skills

›Ability to collaborate and co create with others

›Agile mindset with a positive attitude to change and meaningful growth

›Inclusive and empathetic towards others whilst encouraging diversity

›Ability to understand your impact to others and contribution to the bigger picture