Log In
Sign Up
Private Jobs / Private Sector
Honeywell Hiring for Customer Service Executive at Pune Full Time
br{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]>
Deliver business value through Right and Fast partnership
Position: Customer Service Executive
Role:
This position is responsible for managing customer interaction throughout the complete sales cycle, starting
from handling customer query, material planning, sales orders processing and translating the same into
revenue for the organization. Controls all process related to execution of customer orders. This position plays
a critical role in inventory management and material planning contributing to the business continuity.
Key Responsibilities:
This position is responsible for managing customer interaction throughout the complete sales cycle, starting
from handling customer query, material planning, sales orders processing and translating the same into
revenue for the organization. Controls all process related to execution of customer orders. This position plays
a critical role in inventory management and material planning contributing to the business continuity.
Key Responsibilities:
- Scrutiny of the customer PO for required material, price, discount, payment term and other commercial
terms
- Handle general enquiries from the customer. Receive feedback on customer service and other general calls
to ensure a high level of customer service is achieved
- Receive customer orders and input into the order processing system and update customers on order status
- Capture all customer complaints, log, track and report upon as required
- Liaise with ISC team to ensure correct delivery of customer orders. Monitor delivery performance against
target
- New customer registration: Following legal & business requirements for new customer registration,
adhering due diligence process, follow up with the customer and sales team for collection of all required
documents and support to create the customer with all required approval.
- Material forecasting: Working with business leader, ISC, sales and marketing teams to plan the monthly
material required to fulfill orders and the months target
- Maintain MIS to review business patterns to help improve customer orders and service levels
- Provide reports and updates on levels of customer service, complaints and sales
Key Relationships:
- Customers – Being their first point of contact in the office and ambassador for customer satisfaction
- Sales & Marketing – daily contact and support to ensure high levels of customer service are provided
- Supply Chain and Manufacturing – regular contact to ensure delivery, support and forecasting accuracy
throughout the entire supply chain
- Finance & Credit Control Department – ensuring the effective and professional management of the
customer’s finances and company’s credit controls
Education:
- Graduation degree with 3-5 years of experience
Skills:
- Functional knowledge of sales operations, inventory planning, customer order processing and managing
customer relationship
- Working experience in SAP and SFDC
- Strong and effective communication (English) & presentation skills
- Excellent interpersonal skills
- Process oriented and strong analytical skills
- Solution provider and act with urgency attitude
YOU MUST HAVE
- Bachelor’s degree, or equivalent. Some experience in the field.
WE VALUE
- A broad knowledge of principles and best practices in (customer service)
- Excellent team and communication skills
- An ability to take initiative and work with limited direction
- An ability to influence at the operational level
- Experience with SAP, Customer Portals, Oracle, Excel, integrated reporting systems
Additional Information
JOB ID: HRD176211
Category: Customer Experience
Location: 56 & 57 Hadapsar Industrial Estate,Pune,MAHARASHTRA,411013,India- Nonexempt