Honeywell Hiring for Customer Support Admin at Gurgaon, Haryana Full Time

Full Job Description
Driving Infinite Possibilities Within A Diversified, Global Organization

Join Honeywell’s One IT team that offers IT support to end users across the globe. You will deliver effective, secure and responsive service to customers and enable them to make informed decisions in a connected way. You will provide contemporary services and provide compliant level one hardware and software support in a fast paced environment. You will be the first point of contact, recognize, prioritize and resolve IT issues related to operating systems, passwords, internal applications, networks, internal infrastructure and more, to ensure the highest levels of customer satisfaction

Key Responsibilities
Level one IT support and maintenance
Receive, log and track customer issues
Diagnose and analyze issues
Troubleshoot hardware/software faults
Escalate issues to tier two as needed
Configure systems and applications
Install and upgrade software
Set up systems and passwords
Test fixes post-resolution follow-up
Update self-help documents
YOU MUST HAVE
High school diploma/ Associate’s degree in a computer-related discipline
WE VALUE
Experience with SharePoint and Microsoft Suite
Client service experience, Bachelor’s degree is a plus
Understand networking concepts; servers; LANs/WAN
Experience using help desk call logging system
Excellent customer focus
Proactively and clearly communicates important and comprehensive information
Ability to use desktop computer hardware and softwareto assess, diagnose, and correct problems
Programming knowledge is a plus
Finds balance between making decisions independently and seeking approval
Clearly defines complex issues
Additional Information
JOB ID: req358368
Category: Information Technology
Location: One-HON-UTC-GF ,Sushant Lok Phase I, Sector 43,,Gurugram,Gurgaon,HARYANA,122022,India