HRC Global Services Looking For Head -Operations,P&L & Administration (Park Head)-Chennai at Chennai, Tamil Nadu, Full Time

Location: Chennai

Position Summary

The Head of Operations & Administration is responsible for the comprehensive management of the park, ensuring a safe, enjoyable, and exceptional experience for both guests and associates. This role requires a strategic and hands-on approach to overseeing park operations, driving revenue, ensuring health and safety, and leading a dedicated team.

Key Responsibilities

Commercial Management (50%):

• Set and manage budgetary and cost control strategies.
• Monitor and analyze financial performance to enhance revenue streams and control costs, improving the overall P&L of the park.
• Develop and implement sales and marketing strategies to attract and retain customers.
• Identify and pursue new business opportunities aligned with strategic goals.
• Implement continuous improvement strategies focused on guest satisfaction and employee engagement.

Talent and Team Development (25%):

• Lead and develop staff teams through performance management, training, and professional development.
• Foster a culture of safety, fun, and growth within the organization.
• Manage HR activities, including recruitment, training, and employee relations.
• Ensure compliance with people processes by establishing team norms, clarifying roles, and aligning with branch heads’ goals.
• Implement performance management systems, set timely goals, and create a culture of appreciation and recognition.
• Inspire and motivate teams with a forward-thinking and ambitious outlook.

Guest Experience and Strategic Vision (25%):

• Develop strategies to improve customer satisfaction (NPS) and enhance the park experience.
• Introduce new events and experiences for park visitors to keep offerings fresh and engaging.
• Monitor key performance indicators to ensure operational efficiency and high standards of service.
• Keep abreast of competition and industry trends to maintain a competitive edge.
• Ensure efficient park operations, maintaining high standards for staff performance and equipment functionality.
• Oversee compliance with health and safety regulations.

Ideal Candidate

• Strong commercial acumen, leadership skills, and a customer-centric approach with experience managing a P&L of ₹50 Cr+.
• Proficiency in Tamil (mandatory—written and spoken) and knowledge of local authorities (mandatory).
• Proven experience in sales and marketing with a track record of improving guest experience metrics.
• Ability to build and maintain relationships with local government authorities and external partners.
• Experience liaising with contractors and vendors to ensure high-quality service delivery while adhering to safety, IMS, statutory, and legal norms.

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https://ca.linkedin.com/company/hrc-global-services

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