HSBC Hiring for Am Trade Operations,gsc’s at Bengaluru, Karnataka, India Full Time

Job Description

Business:

Global Trade and Receivables Finance Business Services/Document checking

Open positions:

1

Role Title:

AM –TRADE OPERATIONS,GSC’s

Global Career Band:

7

Location: (Country/City) :

GSC Bangalore

Shift Timing:

Hiring Manager Name:

Recruiter Name :

Akulatha Surapur

Link to Candidate User Guide: https://hsbchrdirect.service-now.com/nav_to.do?uri=/hrsp?id=kb_article_preview&sys_id=0c6b11641b6a9810cec0553a2d4bcb2a (Or) Go to the below link and type “ IND GSC : IJP Applicant User Guide ” in search bar. https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard

Why join us? (Overview of Dept./Function)

Our Global Service Centers are an integral part of Global Operations. Employees based there manage day-to-day customer transactions and processes for the global businesses. This may include transactions for our retail bank such as processing loans, credit cards, insurance and mortgage applications, opening new accounts, and managing customer enquiries through contact centers and digital platforms. Employees in the Global Service Centers also run and manage operations for commercial bank customers. This includes processing credit applications, facilitating payments and managing the import and export transactions that enable customers to protect and grow their businesses through international trade.

The Opportunity: (Brief Overview of the Role)

To acquire broad understanding of processes assigned, being able to monitor work and allocate work on a daily basis to Processing Executives. Ability to handle escalations and process related query resolutions. Plan capacity daily and intra – day, based on projections and volume analysis and allocate/reallocate resources accordingly. Understand MI requirements enough to be able to produce, analyze and interpret MI. Ensure compliance with audit requirements by performing audit checks as required by process, in line with business process requirements. Provide leadership to team assigned as applicable, consistent with Group and Company policies and standards. Leading a cohesive team, working in a supportive team environment driven by people centric values as applicable. Leading to the motivation and effective development of individuals to meet business targets as applicable. As part of the role, the job holder would be expected to capture and/or approve the issuance of Documentary Credits on behalf of HSBC. This is a critical function which would require the job holder to possess knowledge of or be trained on the latest version of the UCP (Uniform Customs and Practises for Documentary Credits) as issued by the ICC. In addition, the job holder would be required to use his knowledge of the trade finance business, shipping incoterms, various regulations regarding AML, Sanctions, Trade FIM, ICC rules, Group compliance policies etc. along with a good understanding of the UCP to ascertain the “workability” of the documentary credit prior to approving the issuance of the same on behalf of HSBC.

What you’ll do: (List out Key Responsibilities)

• The major challenge is to manage the operations of the department or teams in a dynamic and challenging economic and regulatory environment. As and when applicable, the jobholder is expected to manage teams which require strong training, coaching and oversight in order to meet the performance standards
• The role also demands a good understanding of the business and industry standards. This would include a good understanding of the UCP along with an overall understanding of the trade finance business and norms. This would be required to review complex DC Issuance and Amendments which would need to be reviewed from multiple angles before the job holder issues the same on behalf of HSBC.
• Staff retention is a significant challenge due to the increasingly competitive nature of the business
• It is essential that the BS management team demonstrates HSBC values persistently. The team is expected to lead and motivate skilled aspirants in a high-pressure productivity based environment where deadlines are critical.
• Job satisfaction through rotation is a key requirement to aid retention. Therefore, effective training and resource management plays a vital role.
• Retaining reliability and security of the business is a key when migrating work from Group companies. Effective business knowledge unified with operational risk management is essential in developing trust within the business.
• There could be volume pressures occasionally, when a number of transactions are received at a time on a particular day and HSBC would be committed to execute on the transactions within the committed SLAs.
• The regulations surrounding the checking of transactions for Sanctions and other “bad-guy lists” is constantly evolving. The job holder would need to be constantly aware of the role requirements from a compliance perspective and ensure that they are being met without exception.

Qualifications

What you will need to succeed in the role: (Minimum Qualification and Skills Required)

• Graduate from a reputed Institute or University in any discipline
• Flexible to shifts
• Prefer CDCS certification
• Strong understanding of ICC rules such as UCP / ISBP / URR as appropriate to the sub-domain that the candidate is expected to manage.
• Must have minimum 4 to 6 year of experience in Document checking process
• Should be aware of AML and sanctions screening procedures in Trade
• Excellent verbal and written communication skills

What additional skills will be good to have? (List out good to have skills and certifications)

Computer literate and proficient with MS applications e.g. MS Excel, MS Word, MS PowerPoint, Lotus Notes
Understand and interpret numeric data –exposure to forecasting, budgeting and analysis will be an added advantage
Quick learner on multiple new things
CDCS certification
Strong understanding of ICC rules such as UCP / ISBP / URR as appropriate to the sub-domain that the candidate is expected to manage.

The information contained in this job description is a true and accurate reflection of the job as specified.
You’ll achieve more at HSBC

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

***Issued By HSBC Electronic Data Processing (India) Private LTD***