HSBC Hiring for GIS STRUCTURING SERVICES – AVP,GSC’s at Bengaluru, Karnataka Full Time

The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we’re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.

Some careers shine brighter than others.

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

Role Purpose

The Opportunity:
Contribute to pre and post trade support for Marekts internal and external clients

Contribute to building and maintaining client relationships in assigned area of responsibility

What you’ll do:
Principal Accountabilities: Key activities and decision making areas

Typical Targets and Measures

Impact on the Business/Function

Learn and develop skills with respect to provision of client servicing

Assist the team with performing daily operational duties

Understand the infrastructure through which the business operates and assist Operations team (from a front office perspective) with resolving day to day client issues

Share relevant market, customer and counterparty intelligence with colleagues in the Customer Service Support team

Carry out when necessary some of the team’s administrative roles

Support relationship with Banking Relationship Managers and other product groups to maximise cross-selling and service improvement opportunities for the bank

Customers/Stakeholders

External and Internal Clients: Networks, develops and nurtures client relationships, anticipates and identifies their needs and delivers them in a timely basis for the commercial benefits of HSBC

• Internal Collaboration: Develops close and effective working relationships within respective Regions/Countries/Functions/Global Businesses

Deliver fair outcomes for our customers and ensures own conduct maintains the orderly and transparent operation of financial markets

Leadership and Teamwork

• Support achievement of the HSBC vision, Values, goals and culture in personal behaviour, actions and decision making
• Provide technical leadership and support technical excellence by searching out external best practice, monitoring technical and professional developments, sharing knowledge and encouraging others to do the same in the best interests of HSBC and its customers

Encourage and enable constructive cross-country and cross-business teamwork by demonstrating collaboration and matrix management in action and challenging actions and behaviours that are not consistent with HSBC’s diversity policy and/or the best interests of the business and its customers

Operational Effectiveness and Control

• Develop and recommend changes and improvements to operating models, procedures and practices based on subject matter expertise and understanding of HSBC and market best practice
• Communicate and adhere to HSBC policy and procedures in order to ensure good operational, financial and project management, policy and procedural compliance and early identification and effective resolution or escalation of issues that arise

Contribute to the development, implementation and maintenance of management information, analysis and reporting framework that supports and informs timely and effective business

Operational Effectiveness and Control (cont’d)

management and decision making at all levels

Contribute to the implementation and monitoring of the application of policies, governance frameworks, procedures, practices and standards to ensure quality, effective risk management and regulatory compliance

Requirements

What you will need to succeed in the role:
Core Capabilities (applicable to all roles in HSBC)

Proficiency Required

Achieving Excellence

Aspiring to do and deliver the best for HSBC, its customers, colleagues and stakeholders and persisting in this aim regardless of difficulties and challenges in line with HSBC Values

Taking a positive and constructive approach towards problems using appropriate tools and techniques to deal with them swiftly and effectively

Implementing business strategies and plans and prioritising activities to make sure the desired results are achieved

Understanding what is required to be successful and competitive in the local and global marketplace

Takes Ownership

Leads by example, taking accountability and encouraging others to do the same

Takes ownership of problems and decisions and engages with others to gain commitment and implement solutions to deliver results

Plans and prioritises their own and/or others work to ensure they are in line with business needs and that resources are used effectively, efficiently and in a timely manner

Sets high standards and monitors progress and performance to ensure the required results are delivered on time and on budget

Customer – Stakeholder Focus

Focusing on customers, colleagues and stakeholders and taking the time to understand them, communicate with them and meet their needs

Understanding how their role impacts upon our customers, stakeholders, colleagues, always looking for ways to satisfy them and enhance their experience of HSBC by keeping up-to-date with, and anticipating, their changing needs

Delivering the right products, services and solutions to the right customers, colleagues and stakeholders, in the right way and at the right time, in line with HSBC strategy, principles and Values

Developing customer/stakeholder insight based on effective personal interactions, learning from experience, gathering and using information appropriately and safely

Engages the Customer/Stakeholder

Places importance on our customers, colleagues and stakeholders in the way they plan their time and carry out their duties

Looks for opportunities to improve our customer/stakeholder experience at every interaction or step of the process

Uses their knowledge and experience to ensure our customers, colleagues and stakeholders receive the right information, products and services for their needs, at the right time and in the right way, adapting their communication styles and approaches as appropriate

Engages confidently and effectively with our customers, colleagues and stakeholders, listening to their experiences and remaining calm and composed under pressure

Core Capabilities (applicable to all roles in HSBC)

Proficiency Required

Driving Sustainable Growth

Taking an ethical commercial approach to business opportunities and in your day-to-day work, in accordance with HSBC Values, regulatory principles and global standards, to ensure the long-term sustainability of the business and protection of the HSBC brand

Considering the short, medium and longer term impact of decisions and actions

Championing and supporting change in the interests of all stakeholders

Recognising, respecting and valuing different perspectives and cultures in our business, our customers and our colleagues

Adds Sustainable Value

Identifies and acts on opportunities to improve efficiency and grow revenue in a sustainable way

Makes considered decisions and presents clear, factual and coherent recommendations to others, based on analysis and assessment of potential benefits and implications

Adapts readily to change and helps others to understand the why, what and how of change, motivating them to contribute effectively

Suggests and welcomes different perspectives as a way of understanding situations, solving problems and meeting colleague, customer, stakeholder or business needs

Managing Risk Responsibly

Being aware of risk and compliance, acknowledging their importance and following or developing appropriate processes and controls

Understanding and taking responsibility for applying local and HSBC legal, regulatory and compliance frameworks in all aspects of HSBC’s work

Taking ownership of risk and compliance and having the courage to question practices and actions in the best interests of protecting HSBC and its customers according to the HSBC Values

Balancing the need to manage risk effectively with the need to maximise business opportunities through correct use of appropriate tools and techniques

Promotes Good Practice

Helps their colleagues to consider the importance of risk and compliance policies and procedures and how to follow them properly

Identifies and suggests ways of improving risks and compliance processes that are not fully effective or comprehensive

Encourages people to question their own or others actions in the best interests of HSBC and all stakeholders, and supports them in doing so

Emphasises to their team and colleagues the positive impact of managing risk and compliance in the way we work and do business

Link to Candidate User Guide:
You’ll achivee more at HSBC

HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”

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