Hunarmand India Private Limited Hiring for Customer Service Representative at Bangalore Full Time

Educational & Skill-Set Qualifiers:

Education – Graduation/HSC qualified,

Excellent verbal and written communication skills.

Good Interpersonal skills, and numerical and analytical ability.

Decision-making skills.

Languages –

English & Hindi mandatory, Kannada/Tamil/preferred

6 days a week and the week-off will be on weekdays.

Specific Responsibilities: –

• Handle Inbound and Outbound calling for customer service.

• Identify and assess customers’ needs to achieve satisfaction.

• Build sustainable relationships and trust with customer accounts through open and interactive

• Communication.

• Provide accurate, valid, and complete information by using the right methods/tools.

• Handle customer complaints, provide appropriate solutions and alternatives within the time limits

• Conduct follow-ups to ensure complete resolution of issues.

• Keep records of customer interactions and process customer accounts.

• Follow communication procedures, guidelines, and policies.

• Take the extra mile to engage customers.

Remunerations- Fixed CTC (20k to 27k for 0-4 yrs of exp. respectively ) + 30% incentive

Job Type: Regular / Permanent

Salary: ₹20,000.00 – ₹27,000.00 per month

Benefits:

• Cell phone reimbursement
• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Morning shift

Supplemental Pay:

• Overtime pay
• Performance bonus

Ability to commute/relocate:

• Banglore, Karnataka: Reliably commute or planning to relocate before starting work (Required)

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Speak with the employer
+91 7500490037