Hyland Software Hiring for Manager User Experience at Remote, India Full Time

Job Description

Overview

Hyland Software is widely known as a great company to work for and a great company to do business with. Being a leader in providing software solution for managing content, processes and cases for organizations across the globe we enabled more than 20,000 organizations to digitalize their workplaces and transform their operations.

Currently we are looking for a Manager, User Experience

The Manager User Experience is responsible for leading teams in the design of intuitive innovative and high quality products through collaboration with multiple disciplines across the organization. This position manages a team of user experience designers and researchers responsible for research evaluation and implementation of the latest methodologies in user experience design testing and optimization to ensure optical user experience.

What you will be doing

• Manage and oversee the delivery of innovative user experience (UX) design solutions
• Define modern user interfaces and interaction models that deliver improved end-user productivity and operational efficiency by using knowledge of current technologies
• Introduce new research and design methods that achieve better customer and user outcomes while driving business results for the company
• Oversee the creation of personas, journey maps, user studies, wireframes, and prototypes
• Contribute to and manage to approved budget
• Collaborate with team members and cross departmental stakeholders in creation and coordination of mutual goals
• Manage and lead the direction of executing department benchmarks, protocols, and objectives. Assess employee and team performance against established quality metrics; track team performance against established metrics and hold direct reports accountable for meeting defined performance standards; provide feedback to employees
• Perform all Human Resources-related managerial functions and responsibilities associated with hiring, compensation management, employment relations, and termination of employees
• Develop team members; coach employees through their personal growth in functional expertise, communication skills, and ability to effectively interact with clients and peers. Assist with identifying and developing future leaders.
• Operate as a thought leader among the team; contribute significantly to the overall growth and quality of the department
• Serve as an escalation point for issues; provide guidance, resolve issues as necessary, and remove obstacles for team
• Execute on the team’s strategy and ensure team projects are completed within scope, time, cost, and quality
• Evaluate, define and maintain the process and procedures used by team; Identify opportunities for process improvement and greater efficiency, and serve as an advocate for change
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland’s Information Systems Security Policy

What will make you successful

• Bachelor’s degree or equivalent experience
• 5 years of recent UX Design or Research experience
• Demonstrated fiscal responsibility/accountability in managing budgets
• Superior Problem solving, critical thinking, and analytical skills
• Superior collaboration skills, applied successfully within a team as well as other areas
• Superior attention to detail
• Superior interpersonal skills; able to maintain solid rapport with team members as well as maintain professionalism with those outside of department
• Superior Leadership, sound judgement, and business acumen skills
• Superior oral and written communication skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Superior organizational, multi-tasking, and time management skills
• Superior facilitation and project management skills
• Superior customer service orientation
• Self-motivated with follow through and attention to detail
• Superior ability to handle sensitive information with discretion and tact
• Superior ability to establish rapport and gain the trust of others; effective at gaining consensus
• Able to thrive in a fast paced, deadline driven environment
• Ability to coach, mentor and provide feedback to team members in a timely manner
• Superior ability to develop, use, and deliver engaging, informative, and compelling presentation methodologies
• Sharp, fast learner with technology curiosity and aptitude
• Superior experience with Microsoft Operating systems and products
• Proficiency with Microsoft Outlook or equivalent email and calendar software
• Superior business and technology acumen
• Deep knowledge of UX design and information architecture

Hyland’s Offering

We’re proud of our culture and take employee engagement seriously. By listening to employees’ feedback, we’re able to provide meaningful benefits and programs to our workforce.

• 
  Learning & Development– development budget (used for certifications, conferences ect.), tuition assistance program, 4,000+ self-paced online courses, instructor-led webinars, mentorship programs, structured on-boarding experience full of trainings, dedicated Learning & Development department supporting our employees
• R&D focus – cutting edge technologies, constant modernization efforts, dynamic and innovative environment, dedicated R&D Education Services department to help you grow
• Work-life balance culture– flexible work environment and working hours (we are working in task-based system!), possibility to work from home, we value trust and we believe efficiency does not depend on your actual location, however we would like to spend time together in the office!
• Well-being– private medical healthcare, life insurance, gym reimbursement, psychologist & dietician consultation, wellness manager care, constant wellbeing programs
• Community Engagement– Volunteer time off (12h/year), Hylanders for Hylanders relief found, Mission fit giving, Dolars-for-doers matching gift programs
• Diversity & Inclusion– employee resource groups, inclusion benefits and policies
• Niceties & Events– quarterly profit sharing, culture & outings budgets, snacks and beverages, employee referral program, Christmas, birthday, baby gifts, constant incentives and employee programs

If you would like to join the company where honesty, integrity and fairness lie in the bottom of values, where people are truly passionate about technology and dedicated to their work – connect with us!

We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

• Please note: The job duties and responsibilities of this role are unable to be performed in the State of Colorado at this time