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I-NET Secure Labs Hiring for Customer Support Executive – Kannada at Bangalore Full Time
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Job Summary
The primary job of a customer service representative is to address customer issues and resolve them in a timely and efficient manner. Support reps interact with customers on a variety of channels such as phone, email, and social media, and ensure that all valid customer concerns are being dealt with immediately.
- Regular and intuitive response to customer queries and feedback.
- Understanding the client/customer requirements and relaying the same to respective internal divisions.
- Understand company products, processes and policies in order to effectively communicate the same to customers.
- Understand customer feedback capture process and create meaningful insights from the feedback and offer clear action points for the management.
- Any sort of customer calls as case maybe
- Coordinate with multiple stakeholders in various teams to ensure final customer resolution
Qualifications
- Proven client and b2c customer management experience.
- Familiarity with chat, call and ticketing tools
- A keen eye for aesthetics and details
- Fluent in English, Kannada(both written and spoken) + Other languages will be an add on
Job Category: Support
Job Type: Full Time
Job Location: Bengaluru Chennai
Organization: I-Net Secure labs Pvt.Ltd
Experience: 0-3 Years