IBIS Hiring for Guest Service Associate at Bengaluru, Karnataka Full Time

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Job Description

Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.

Welcome the guests by greeting them as per the standards.

Any matter which may effect the interests of ACCOR should be brought to the attention of the Management

Facilitates the functioning of and / or oversees the functioning of Guest Service department (F&B Service)

Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.

Ensure to attend to guest complaints, requests or inquiries regarding the food and services.

Establish and maintain seamless co-ordination & co-operation with all departments of ibis Bengaluru Hebbal to ensure maximum cooperation, productivity, morale and guest service.

Identify optimal, cost effective use of the resources and educate the team on the same.

Responsible for set up of all operating equipment’s and ensure to inspect linen, and condiments before the service.

Ensure to be familiar with all dishes on the menu.

Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival

In the absence of the Assistant Manager – Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.

Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.

Qualifications

Minimum 1 Years of relevant experience.

Freshers also can apply with relevant Hotel Management Degree or Diploma