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Private Jobs / Private Sector
IBIS Hiring for Guest Service Associate- Front Office at Ernakulam, Kerala Full Time
Full Job Description
Job Description
Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms visitors.
Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
Provide effective support to the team to enable them to provide effective and efficient services.
Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Ensure all guests receive a swift, smooth, professional and friendly check in and check out
Qualifications
Qualifications
Minimum 1 Year of relevant experience.
Any degree or Diploma in Hotel management.