IBM Hiring for Active Directory, Exchange ,o365 at Chennai, Tamil Nadu, India Full Time

Job Description

Introduction
We build phenomenal products that our customers rely on so it’s important they are running at their best. As a Systems Management Specialist, you will work with the latest software to keep moving business forward. Whether it’s our Engineering teams that need a test environment or our software running in production, we are seeking skilled systems management professionals ready for the challenge.

Your Role and Responsibilities
Workplace Collaboration SME has Expert level skills in one or more communication and the collaboration technologies (on-premise or on cloud) like Office 365 Suite, Exchange, SharePoint, OneDrive, Skype, Lync, MS Teams, Yammer, CISCO WebEx, CISCO Jabber, Dominos AD/AAD and similar collaboration technologies.

Individual in this job role acts as a technical escalation point for “Workplace Collaboration Administrators” and provides technical leadership to Internal delivery team, customer/s and IBM Account Team for all technical discussions, Major Incidents, Complex RFS activities etc. They also work closely with the customer/s to review customer IT environment, work on remediating the technological gaps, develop remediation plans and provides technical recommendations.

SMEs are responsible to ensure the stability of customer’s Collaboration environment and review and implement any changes to the environment as required to have minimum to no impact to customer business. SME would lead all Major Incidents in customer Collaboration environment and provide technical resolution within the agreed SLA timeframe.

SMEs would also conduct skill gap analysis and conduct trainings to bridge any gaps found and build SOPs and technology best practices for internal consumption by IBM Delivery team.

SMEs are engaged in escalated technical issues to provide timely resolution and they represent the delivery team in customer daily, weekly, monthly interlocks.

SMEs lead the RFS requirements and implement technical solutions approved by the customer that includes remediation before migration, migration to O365 or fresh new set-up of the collaboration environment, support post migration issues and provide required handholding.
Responsibilities:

• Provide technical leadership to Customer, IBM Account team and Internal Delivery team
• Lead all Major Incidents in Customer Collaboration environment and provide timely resolution
• Perform periodic analysis and assessment to identify improvement areas in customer Collaboration environment and propose corrective measures and implement solutions as required.
• Participate and lead technical discussions with customer prepare implementation plan to achieve customer IT goals for Collaboration environment.
• Drive Complex RFS activities and implement technical solutions as approved by customer that includes remediation before the migration, Migration to Office 365 or fresh new set-up of a collaboration environment.

Required Technical and Professional Expertise

• Must have technical leadership skills
• Customer Relationship Management Skills
• Deep Analytical / Assessment Skills
• Expert level skills in collaboration technologies Eg: Major workloads within Office 365 Suite across various licenses and its on-premise components like Exchange, SharePoint, Skype, Lync and similar Collaboration products like Yammer, CISCO WebEx, CISCO Jabber,
• Expert level knowledge of On-Premise Active Directory or Azure Active Directory (AAD)
• Expert level knowledge of Microsoft Security Products like Enterprise Mobility + Security (EMS)
• Knowledge of Scripting (Eg: PowerShell)
• Ability to implement simple to complex technical solutions with migration capabilities (Collaboration technologies)
• Knowledge of migration tools like “Quest”, “Binary Tree” etc
• Good Knowledge of Windows Server Administration
• Ability to communicate effectively (Written and Oral)

Preferred Technical and Professional Expertise

• None

About Business UnitThis position currently sits within Global Technology Services (GTS) Infrastructure Services (IS) or a shared services function supporting GTS.
As announced in October 2020, IBM intends that its managed infrastructure services business of the GTS organization will become an independent company named Kyndryl by the end of 2021, creating two distinct and powerful market-leading companies.
Together, we will advance the vital systems that power the digital economy. Serving over 4,600 technology-intensive, highly regulated customers, including over 75% of the Fortune 100, our people will design, run, and manage the most modern and reliable technology infrastructure that the world depends on today.
We will work flexibly and in partnership with our customers to amplify business outcomes while always pushing ourselves to improve and meet all opportunities. Come join our team of diverse, devoted, and empathetic technology experts who are at the center of discovering what’s next.
Please note: The final decision if this position will transition from IBM to Kyndryl is yet to be confirmed.

Your Life @ IBM
About IBM
Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.