IBM Hiring for Associate – Technical Engineer at Bangalore, India Full Time

Introduction

At Kyndryl, work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so, lets talk.

Your Role and Responsibilities

About Kyndryl

Our world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We are combining the mentality of a start-up with the footprint of a market leader. We’re a new organization, but we’re also a $19 billion company with 90,000 employees. We have a list of 4,600 clients – including 75 of the Fortune 100 – and we operate in 64 countries.

Kyndryl is at the heart of progress – dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better , to go further , and we carry this energy to our customers. At Kyndryl, we want you to keep growing and we’ll provide plenty of opportunities to make that happen.

Role and responsibilities

As Technical Engineer, you are responsible to support problem and change tickets for client support operations (e.g. storage systems or server) for work involving problem determination and implementation of changes to hardware, software, applications or network systems.

These tasks are not standardized and require independent thought and problem solving to resolve. Interaction with other teams is often required to tackle issues. It also provides opportunity to understand the current Automation and Analytics work going on with clients to simplify and improve operations with minimal effort.

We will give you an enriching experience and platform to develop your academic learning in a corporate environment, acquiring new skills and helping you deliver to our business to make a difference.

How we’ll help you grow

You’ll have access to learning to develop your technical skills, with over 500+ learning plans, covering 200+ roles

There will be opportunities to participate in programs designed to keep your skills industry relevant: We will invest in upskilling you to newer versions of technologies /cross-skill to grow your diverse technical skills in the same technology. This also entails key external training sessions & certifications

We will also invest in non-technical development and education for you including communication, leadership, project management, service management, risk, quality and compliance

Who you are :

You will need to demonstrate interpersonal skills while operating with large teams that work closely with clients across pan India and work in varied time zones

You will display management skills in your area of expertise, skilled to handle various tasks, prioritize and deliver on time

You can articulate with confidence for the desired views and be passionate to learn and apply technical prowess tackle Client problems

As Tech Support Associate, you are responsible to effectively handle difficult customer interactions and challenging customer problems without the need for supervisory intervention; maintain poise and professionalism even with very difficult and demanding customers.

Responsibilities:

• Be part of a team of technical experts, motivated by a desire to facilitate customers and be responsible for providing voice support to Kyndryl Internal End Users and External Commercial Account End Users across North America, EMEA and Asia-Pacific.

• Handling complex customer scenarios, documenting solutions, and effectively providing dependable and timely resolution to all product related technical issues experienced by customers.

• Providing remote Infrastructure support delivery and performing problem cause analysis.

• Collaborating with fellow support colleagues and other internal organizations to provide superior customer service.

• Acting as a customer advocate by working directly with customers on high priority issues to deliver timely resolution and capture customer feedback to influence process/product improvements.

• Anticipating customer needs and effectively addressing concerns related to their issue or resolution.

• Providing direct technical assistance to customers via phone, email, and chat.

Required Technical and Professional Expertise

• Fundamentals of IT

• Basic Concepts in Networking, Windows, Linux, Unix and other OS

• Basic Knowledge of concepts about databases

• Basic Knowledge of Z/Os and Operations Monitoring

• Fundamentals of SAN, Back-up and Restore Technology

• Fundamentals of Cloud and Cloud Computing

Preferred Technical and Professional Expertise

• We are looking for BE/Btech/ME/MTech/B.Sc/M.Sc/BCA/MCA/Diploma (computer/IT specialization only) students,2022 pass outs.

• 65% or 6.5 CGPA above are eligible to apply.

• All subjects will be considered including elective/optional subjects

• No current Backlogs

About Business UnitPlease be aware Kyndryl will continue to use some IBM systems for a certain period after spin-off. This means when you sign up to either the IBM or Kyndryl candidate portal, you will have the benefit of being able to see and apply for IBM and Kyndryl jobs and to access information about IBM and Kyndryl jobs you have applied to, for a limited period from either candidate portal. If you have already signed up as a candidate on IBM’s portal, please continue to use this account to access IBM and Kyndryl jobs.

Your Life @ IBM

About IBMOur world has never been more alive with opportunities and, at Kyndryl, we’re ready to seize them. We design, build, manage and modernize the mission-critical technology systems that the world depends on every day. Kyndryl is at the heart of progress – dedicated to helping companies and people grow strong. Our people are actively discovering, co-creating, and strengthening. We push ourselves and each other to seek better, to go further, and we carry this energy to our customers. At Kyndryl, we want you to keep growing, and we’ll provide plenty of opportunities to make that happen.

Please be aware that we have the Kyndryl candidate zone hosted by IBM for a certain period. If you have applied for an IBM role previously, you will be able to log into the candidate zone using your previous IBM log in details. When in the candidate zone, you will be able to see your previous applications for both IBM and Kyndryl.

For further information on privacy, please visit www.kyndryl.com/privacy.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMKyndryl is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Kyndryl is also committed to compliance with all fair employment practices regarding citizenship and immigration status.