IBM Hiring for Customer Success Manager Technical Specialist at Mumbai, India Full Time

Introduction

A Customer Success Manager Architect (CSM) career in IBM means a career where you’re helping clients fully realise the value of their existing IBM products, whilst growing their adoption of next-generation technologies from across IBM’s wider portfolio. It means being a trusted strategic advisor to some of the world’s most transformational enterprises and culturally influential brands, as they rely on your expertise and our technology to solve some of their hardest problems. Excellent onboarding and an industry leading learning culture will set you up for positive impact and success, whilst ongoing development will advance your career through an upward trajectory. Our sales environment is collaborative and experiential. Part of a team, you’ll be surrounded by bright minds and keen co-creators – always willing to help and be helped – as you apply passion to work that will have a positive impact to the world around us.

Your role and responsibilities

With deep business knowledge and technical skills, Customer Success Architect are trusted advisors who counsels and guides the customer to achieve business value from their technology investment. A natural at inspiring, influencing and motivating others, you’ll work closely with colleagues and customers to identify compelling strategic business use cases that bring long term value. expansion projects.

Once bought into, you will advise stakeholders on risk mitigation strategies, and remove critical blockers with a focused on accelerating the team to achieve their goals. This role is for people who know and understand how to build credibility and be a respected confidantes who can orchestrate long term sponsor relationships with a focus maximizing client value and ensure alignment to the customer adoption lifecycle.To help ensure this win-win outcome, a ‘day-in-the life’ of this opportunity will include, but not be limited to:

• Actively working as the customer’s trusted advisor through all phases of onboarding, deploying, and renewal, including executive briefings and health status checks.

• Leading and facilitating use-case exploration and business framing workshops, and creating client value realization models including ROI and business value assessments.

• Understanding clients’ main challenges, and becoming a trusted guide for their modernization and adoption of licensed software.

• Identifying and cultivating relationships with C-Suite stakeholders to act based on business requirements and value provided by IBM’s solutions.

Required technical and professional expertise

Customer Success Architect with deep technical skills in the Automation Portolio.

Plays to include Automate and Optimize Technology Investment and Operations & Automation of Application Resiliency.

Specialization in the Finops technical portfolio the products include Instana , Turbonomic , Apptio and Cloudability.

Preferred technical and professional experience

As an Automation Architect with deep exposure to the FinOps technical zone – Instana , Turbonomic , Apptio , SevOne , Ansible and Cloudability.