IBM Hiring for Information Developer at Kochi, Kerala, India Full Time

Job Description

Introduction
Software Developers at IBM are the backbone of our strategic initiatives to design, code, test, and provide industry-leading solutions that make the world run today – planes and trains take off on time, bank transactions complete in the blink of an eye and the world remains safe because of the work our software developers do. Whether you are working on projects internally or for a client, software development is critical to the success of IBM and our clients worldwide. At IBM, you will use the latest software development tools, techniques and approaches and work with leading minds in the industry to build solutions you can be proud of.

Your Role and Responsibilities
Who you are:

Do you have a passion for transforming complex technical concepts into clear and engaging stories? Do you have an interest in technology that powers customer business worldwide and across multiple industries?

As a technical writer in the WebSphere Application Server organization you’ll be in a fast paced role, responsible for designing and developing customer documentation and content for the WebSphere Application Server product portfolio. You will work with a diverse group of developers, designers, and testers in planning and delivering on time with tight schedules. As a technical writer you will have the opportunity to gain a sound theoretical and practical understanding of the technical details, and produce documentation that delights our customers. You will also advise the development team on style and language use within the product. The deliverables that you will work with cover a broad spectrum of mediums, including traditional text, guides, tutorials, samples, product embedded help, graphics, and social channels such as videos and blog posts.

What you’ll do:

The role is wide ranging, and you will have the opportunity to develop or hone skills in the following areas:

• Content design, authoring principles, and tools for creating high-quality information.
• Communication skills in making complex information relevant, useful, and attractive for users.
• Project Management in guiding squads to deliver content on time.
• IBM product knowledge, as you work hands-on with the products that you document.
• The build, test, and delivery processes that turn our source into client-ready output.
• Programming and scripting languages that drive flexibility and automation into our work.
• Globalization and accessibility.

The ideal candidate will have:

• A passion for communicating effectively. You need to cultivate an understanding of the customer, the technology, and the product to be able to explain or visualize complex concepts clearly and simply.
• An interest in technology. You must want to work with the products that you’re describing, and learn to troubleshoot issues as you try out scenarios and tasks.
• Excellent collaboration skills. You need to build effective relationships with a broad set of colleagues in order to receive and present the very best information.
• Creativity. You need to identify the best ways of presenting information. You can also help improve aspects of our process.
• Flexibility. You need to prioritize tasks, be able to quickly switch between them, and to adjust to changes in the world of content delivery.

Required Technical and Professional Expertise

• 3+ years Designing software documentation
• 3+ years Developing software documentation for delivery in a documentation framework, such as IBM Knowledge Center, including tools and build processes
• Professional quality writing and communication skills
• Demonstrated ability to consistently deliver professional quality documentation on time
• Demonstrated ability to work independently and as part of a group
• Experience in developing software documentation from technical documents such as specifications and from using the product
• Experience in publishing documentation
• Experience working in an agile, squad-based, continuous delivery development model
• Experience writing for globalization, accessibility, and IBM style guidelines
• Experience with documentation tools and documentation frameworks (DITA, Markdown
• Oxygen editor, Acrolinx, DCS, IBM Knowledge Center, IBM Cloud documentation)
• Experience with team collaboration tools, including GitHub, ZenHub, Box, Slack
• Bachelor’s Degree in Technical Communications with a concentration in writing software documentation

Preferred Technical and Professional Expertise

• Experience as a developer, tester, or customer support person for software products
• Experience managing a small team of writers
• Working knowledge about creating/editing images, videos, and other multi-media uses for product documentation
• Masters Degree in Technical Communications with a concentration in writing software documentation
• Programming experience with object oriented languages such as Java a plus
• A major or minor in computer science a plus

About Business UnitIBM’s Cloud and Cognitive software business is committed to bringing the power of IBM’s Cloud and Watson/AI technologies to life for our clients and ecosystem partners around the world. IBM provides you with the most comprehensive and consistent approach to development, security and operations across hybrid environments—with complete software solutions for business and IT operations, development, data science, security, and management. Our experts and software capabilities help organizations develop applications once and deploy them anywhere, integrate security across the breadth of their IT estate, and automate operations with management visibility. With IBM, you also have access to new skills and methods, governance and management approaches, and a deep ecosystem of industry experts and partners.

Your Life @ IBMAre you craving to learn more? Prepared to solve some of the world’s most unique challenges? And ready to shape the future for millions of people? If so, then it’s time to join us, express your individuality, unleash your curiosity and discover new possibilities.

Every IBMer, and potential ones like yourself, has a voice, carves their own path, and uses their expertise to help co-create and add to our story. Together, we have the power to make meaningful change – to alter the fabric of our clients, of society and IBM itself, to create a truly positive impact and make the world work better for everyone.

It’s time to define your career.

About IBMIBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementWhen applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.

For additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.