Your Role and Responsibilities
As Professionals – In Telecommunication, you are responsible for Design/circuit systems, Internet Provider and ASR (Access Service Request) and resolution to network issues.
If you thrive in a dynamic, collaborative workplace, IBM provides an environment where you will be challenged and inspired every single day. And if you relish the freedom to bring creative, thoughtful solutions to the table, there’s no limit to what you can accomplish here.
Responsibilities
Ability to work in multiple design systems or equipment.
Ability to quickly validate orders to ensure entrance and exit criteria met. Collects a complete and accurate customer data (minimum data sets).
Knowledgeable and Proficient in complex provisioning requirements
Working knowledge of equipment elements and solutions across switched and special access, MPLS solutions, local loop and long-haul transport in the telephony network.
Provide technical support to internal and external customers for engineering, disconnection and testing of all transport facilities and special and switched access circuits.
Intermediate level circuit design understanding.
Problem-solving and some analytical skills.
Able to follow established procedures to fulfill customer requirements accurately and quickly.
Intermediate technical understanding of voice, data, ethernet products and related equipment, as well as keeping up with new products or product changes and procedures/design consumption rules.
Intermediate understanding of design, including both on net and offnet routing configurations.
Intermediate understanding of network architecture, routing configurations, and documented design rules
Intermediate understanding of customer order requirements via customer design systems/tools – new/modify/disconnect orders and task completions.
Typically, 1-3 years of experience in area of responsibility
Adhere to client SLA’s (Service Level Agreements) and timelines.
Required Technical and Professional Expertise
Minimum of 1-3 Years of experience in Telecom Network.
Coordinates with customers, sales partners, and ordering partners to accomplish all request handoff activities
Able to identify requirements and needed information based on the product/service supported
Strong and effective written and verbal communication skills
Willingness to perform duties in varying shifts.
Preferred Technical and Professional Expertise
Proficient in MS office applications
Ambitious individual who can work under their own direction towards agreed targets/goals.
Proven change management and be open to it good time management and work under tight deadlines
Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
Maintain technical knowledge by attending educational workshops, reviewing publications.
We wish you great success in your career and encourage you to bring your best self to work with IBM
About Business Unit
IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
This job requires you to be fully COVID-19 vaccinated prior to your start date and proof of vaccination status will be required before your start date. During the Onboarding process you will be asked to confirm your vaccination status, in case you are unable to get vaccinated for any reason, you can let us know at that stage. Please let us know if you are unable to be vaccinated due to medical or religious reasons. IBM will consider such requests on a case by case basis subject to submission of required proof by the candidate before a stipulated date.
Your Life @ IBM
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
This job requires you to provide your COVID-19 vaccination status with supporting documentation, where legally permissible.
About IBM
IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.
Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business.
At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.
Location Statement
When applying to jobs of your interest, we recommend that you do so for those that match your experience and expertise. Our recruiters advise that you apply to not more than 3 roles in a year for the best candidate experience.
For additional information about location requirements, please discuss with the recruiter following submission of your application.
Being You @ IBM
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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