ICICI Bank Hiring for Key Account Manager – Retail Banking Group at Delhi, India Full Time

Essential Services : Role & Location fungibility

At ICICI Bank, we believe in serving our customers beyond our role definition, product boundaries, and domain limitations through our philosophy of customer 360-degree. In essence, this captures our belief in serving the entire banking needs of our customers as One Bank, One Team. To achieve this, employees at ICICI Bank are expected to be role and location-fungible with the understanding that Banking is an essential service. The role descriptions give you an overview of the responsibilities, it is only directional and guiding in nature.

About the role

At ICICI Bank, a Key Account Manager specializes in collaborating with CXOs and founders of fintech start-ups. The engagement revolves around delivering a 360-degree banking experience to these start-up entities, turbocharging our economy and society. In this entrepreneurial role, you get the opportunity to work across all the state-of-the-art banking products in terms of technology and novelty. Following the Bank’s philosophy of Fair to Customer, Fair to Bank the e-commerce ecosystem team gives you the opportunity to work with and manage some of the largest and fastest-growing internet companies in India to provide banking products and solutions for them, their employees, their vendors, their sellers, and their customers. In addition to working with some of the largest unicorns and having access to top start-up founders and senior management, it will also give you cross-functional exposure to multiple products across the Bank, group companies, and affiliates.

Key Responsibilities

• Business Development: Explore opportunities directly with the corporate, including Deposits, Lending, Salary, Trade / Forex, CMS, Payments, Collections, and API Banking.
• Customer Service: Create service excellence by collaborating with customers through their life cycle and offering suitable products and services based on their financial needs.
• Partnerships: Facilitate co-branded promotions and co-created solutions to promote bank products. Facilitate co-branded promotions and co-created solutions to promote bank products.
• Enlarge the portfolio: Constantly evaluate large e-commerce clients within mapped locations and leverage transactional, lending, and investment-led offerings to onboard new customers.
• Customised Solutions: Collaborate with product specialists, subject matter experts, and credit and service teams to ensure structured and customized solutions.
• Collaborate: Interact with product experts across verticals to offer innovative and customized solutions. Liaise with legal, compliance, operations, and technology in obtaining clearances.

Qualifications & Skills

• Educational Qualification: MBA, Chartered Accountants, Engineers & Graduates with relevant work experience in the area of key account management across industries.
• Synergize with Team: Willingness to work with various teams for on-ground support and deliver enablers as required.
• Improvise: Develop suitable process in-line with the requirements of the customer and the solution that is being offered.
• Market Sensing: Monitor and evaluate industry trends, customer drivers, and potential partnerships.
• Communication skill: Good oral and written communication skills.

About the Business Group

ICICI Bank’s Retail Banking Group serves customer segments: individuals, self-employed professionals, SMEs, proprietors, government, and retail institutions. With more than 6,500 branches nationwide, our relationship team is dedicated to serving customer needs with a 360-degree approach. ICICI Bank has a unique bouquet of digital solutions covering the diverse banking needs of customers. To facilitate a seamless customer banking experience, we have adopted the ICICI Stack approach. It covers a complete range of banking services from bank accounts, payments, banking transactions, and credit cards to personal, mortgage, vehicle loans, and business & institutional solutions.

The E-commerce ecosystem team has the opportunity to work with some of the largest and fastest-growing internet companies in India to provide banking products and solutions for them, their employees, their vendors, their sellers, and their customers. In addition to working with some of the largest unicorns and having access to top start-up founders and senior management, it will also give you cross-functional exposure to multiple products across the Bank, group companies, and affiliates.