ICON Hiring for Operations Engineer II (Mac and JAMF admin) at Chennai, Tamil Nadu Full Time

Full Job Description
Job Title: Mac and Jamf Admin

The Role:
Responsible for ensuring that all Mac devices are properly configured, updated, secured, and managed using the Jamf platform.

This role requires a strong understanding of macOS and Apple hardware, as well as a deep knowledge of the Jamf Pro platform.
Deploy, configure, and manage macOS devices using Jamf Pro
Maintain and update the Jamf Pro environment to ensure optimal performance and reliability
Develop and maintain scripts, workflows, and policies to automate and streamline device management tasks
Monitor device performance and troubleshoot issues as needed
Manage software updates and patching for all Mac devices
Implement and maintain security policies for macOS devices
Collaborate with other IT teams to ensure seamless integration of Mac devices into the overall IT infrastructure
Provide end-user support for macOS-related issues

To be successful in the role, you will ideally have:
At least 5 years of experience in macOS and Apple hardware administration
At least 5 years of experience in Jamf Pro administration
Strong knowledge of macOS and Apple hardware configuration, deployment, and management
Deep understanding of the Jamf Pro platform, including policy creation, software deployment, and inventory management
Experience with scripting languages
Excellent troubleshooting skills and ability to work independently to resolve technical issues
Strong communication and interpersonal skills
Ability to prioritize and manage multiple tasks simultaneously
Apple certifications such as Apple Certified Support Professional (ACSP) or Jamf Certified Administrator (JCA) are a plus

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.

Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.

That’s our vision. We’re driven by it. And we need talented people who share it.
If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Benefits of Working in ICON:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.

We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.
We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.
But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.

ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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