IDFC FIRST Bank Hiring for Corporate Salary Relationship Officer at Gurgaon Full Time

Job Title –

Corporate Salary Relationship Officer

Place of work

• Mumbai

Business Unit

• Retail Banking

Function

• Branch Banking

Job Purpose:
The role entails responsibility for acquiring corporate salary accounts from the target segment along with cross-selling of bank products. The role bearer is responsible for cross-selling bank products to existing set of corporate salary account customers which are mapped. This role coordinates with other functions to provide seamless access to other products contributing to larger organizational goals for Branch banking channel.

Roles & Responsibilities:
Informs customers of new products or product enhancements to further expand the banking relationship

Goes beyond the professional need of the customer by providing other products – enhancement of customer value

Maintains complete relationship record for assigned customer accounts.

Penetration of group/ family account of the existing mapped base.

Tracks customer complaints/ queries and turnaround times for customer satisfaction

Plans and conducts special sales initiatives and events for prospective and existing corporates

Assist RM in assessing and evaluating the client needs to generate new sources of revenue by leveraging cross sell opportunities

Ensure effective Customer Relationship Management for efficient servicing and best in-class service

Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers

Recommend process changes in order to improve service efficiency and quality across the branch network

Demonstrated Ability in sales planning and conceptualize promotions and marketing initiatives

Educational Qualifications:
Graduate – Any

Experience:
4+ years of relevant branch banking experience