IDFC FIRST Bank Hiring For Liabilities Relationship Officer at Kavali, Andhra Pradesh Full Time

Job Title –

Liabilities Relationship Officer

Place of work

• Karnataka/Chhattisgarh/Odisha/Rajasthan/Gujarat/Madhya Pradesh/Andhra Pradesh

Business Unit

• Retail Banking-Rural Banking

Function

• Rural Sales

Job Purpose :
The role entails deepening relationships with Rural Banking accounts and ensuring best in-class service to the customers. The role bearer has a responsibility to support Relationship Manager in penetration of liabilities business in Rural markets through lead generations and account opening as per needs of customer . The role bearer is responsible for driving client acquisition, building household level customer relationships and capitalizing on lifetime value in each relationship to achieve larger organizational goals.

Roles & Responsibilities:
‘- Lead Area Mapping in the catchment and maintain accurate and timely daily activity / Sales reports

• Prepare Wish list of customers through cold calling and promotion activities to drive awareness about the bank and products across the catchment area
• Essure completion of account opening formalities with strict adherence to KYC norms (Field verification Mandatory)
• Engage customers with multiple products at the time of account Opening (viz: Mobile banking / Net banking registration / RD- FD activation)
• Ensuring account activation and subsequently maintaining the health of account
• Ensure superior customer service to capture larger wallet share of population
• Spearhead resolution of customer queries and issues
• Assess and evaluate the client needs and generate new sources of revenue by leveraging cross sell opportunities as per their lifestyle, risk profiling and requirements
• Ensure compliance as per the bank requirements.

‘- Recommend process changes in order to improve service efficiency and quality across the branch network

• Provide support for implementation of livelihood advancement and community development initiatives.

Educational Qualifications:
12th-Any

Graduate-Any

Post Graduate-Optional

Experience:
0 – 5 years of relevant branch banking experience.