IFS Hiring for Lead JIRA administrator at Kolkata, West Bengal Full Time

Full Job Description
Company Description

FS delivers award-winning enterprise software solutions through the use of embedded digital innovation and a single cloud-based platform to help businesses be their best when it really matters–at the Moment of Service™.

At IFS, we’re flexible, we’re innovative, and we’re focused not only on how we can engage with our customers, but on how we can make a real change and have a worldwide impact. We help solve some of society’s greatest challenges, fostering a better future through our agility, collaboration, and trust.

We celebrate diversity and accept that there are so many different perspectives in this world. As a truly international company serving people from around the globe, we realize that our success is tantamount to the respect we have for those different points of view.

By joining our team, you will have the opportunity to be part of a global, diverse environment; you will be joining a winning team with a commitment to sustainability; and a company where we get things done so that you can make a positive impact on the world.

We’re looking for innovative and original thinkers to work in an environment where you can #MakeYourMoment so that we can help others make theirs.

If you want to change the status quo, we’ll help you make your moment. Join Team Purple. Join IFS.

Job Description

As our Lead Jira support admin you will join our Engineering support and tooling team in Kolkata where we strongly believe that working hard and having fun are two compatible elements. This role has some specific regular tasks but also has many ad hoc tasks.

We are looking for a Jira support engineer with a focus on engineering excellence to join our Engineering support and tooling team within RnD. The purpose of the central practice is to enable the R&D organization to create, maintain and rollout high-quality world-class products by facilitating common infrastructure, aligned ways of working and timely communication across our quality framework.

By joining IFS as a Lead Jira support admin, you will have the opportunity to work with many stakeholders across the R&D organization as you drive the improvement of our use of Jira and AHA and Confluence and in doing so support our DevSecOps transformation. This role will grow in capacity to contribute to a team of JIRA engineers to own this function within the organization.

You should be able to

Confidently liaise with multiple stakeholders, often with conflicting opinions, to align one single way of working within the Jira tool.

Managing the AHA instance to align with JIRA processes and defining the scope within the business with the stakeholders

Document, advise, design and deliver changes to the development and quality/engineering processes around our use of Jira and implement them within the tool.

Work closely with the Engineering community and other members of the central Practices teams to ensure a unified process, toolset and reporting set.

Understand our reporting requirements and design and implement processes, tools and reports in order to communicate our quality status effectively to senior stakeholders.

Technically implementing changes to Jira

Manage and administer Jira in a complex multi-faceted environment, to support our DevSecOps transformation.

Helping guide the configuration and documentation of client JIRA and Confluence instances

Working with internal customers to enable custom workflows, fields, screens, dashboards, and reports

Creating and managing complex configuration elements including project workflows, screen schemes, permission schemes, and notification schemes

Advising on best practices configuration and recommendations to avoid common pitfalls and challenges

Installing and configuring 3rd party add-ons for Atlassian products to provide enhanced capabilities (P

Providing team training on Jira and Confluence usage within the organization

To be successful as Lead JIRA administrator, having a positive attitude and a “can-do” mindset is key. We expect you to “think outside the box” and be a front runner when it comes to challenging status quo in the strive for improvements.

Additional Information

We are recruiting now, if you are interested please submit your application. For any questions please contact cheryl.razzelll@ifs.com