IHG Hiring for Specialist Collections at Gurgaon, India Full Time

About us

Job Profile Specialist Job Code 702495 Band 7 FLSA (US only)

Job Family Group Finance Region Global Last Updated May ‘19

Business Titles (Optional)

Purpose of the role Responsible to actively maximize cash-flow opportunities through the effective credit control, cash collection and timely query resolution on a portfolio of assigned customer

accounts. Such activities include cash allocation, account reconciliation and agreement of balances with customers. Ensure that the integrity of all work and interactions with

customers are completed in accordance with IHG policy and procedures and compliant with Sarabanes Oxley legislation.

Day to day

Key Accountabilities Key Metrics

• Manage complex / critical portfolios in accordance with Service Level Agreements. Responsible for the

portfolios to include – a) Effective & regular follow up with customers for outstanding receivables b) All aged

(90+) past due items are addressed regularly and escalated c) Ensuring processes and procedures are

followed regarding customer contacts, adhering to the process policy, legal requirement, reviewing collection

data and allocating resources as needed d) Proactively inform any customer issues and escalation e) Issues &

identified mistakes are not repeated

• Help / Support the Team Leader or Manager in various Reports/ Tracker/Calls /process level key activities,

improvement initiatives and drive efficiency to deliver the same on a timely basis

• Need to work in coordination with the team leader to suggest or look at training needs of other new and junior

team members. Analyze system reports to ensure accuracy, research and resolve problems; ensure the

integrity of assigned system and data.

• Provide guidance & coach new members in investigation, analysis and resolution of customer specific issues.

• Listen to and communicate with customer to obtain all required information necessary to determine and

address their specific needs; tactfully explain why, if service cannot be provided.

• Respond to individuals in manner and timeframe promised, or follow up to explain status.

• Assist with daily cash allocation ensuring transactional integrity adhering to consistent departmental policy.

• Ensure all customer records are kept up to date, call logs/conversations and all maintenance processes are

documented and filed as agreed.

• Assist with the recovery, certification and reconciliation of the withholding tax transactions in line with IHG

policies and procedures.

• Prepare and compile various reports as required for special studies and projects.

• Cash Collection Target

• UAC > 30 days should be nil

• 180+ Debt Target

• Deliver on assigned projects

• Process Initiatives

Requirements

Key Collaborative Network

Key Shared Accountabilities Key Interfaces

• Regular interaction with AR – billing, cash

application, cash management, AP for refunds,

hotel accounting for CMH/COH properties

• Regional VP’s for Finance and Business Support

for the purpose of continuous improvement of all

areas in process scope in compliance with specific

Service Level Agreements and governmental

regulation requirements while ensuring resolution of

customer issues.

• Works with Hotel General Managers, Controllers,

Owners and managing companies

• Key vendors, professional associations, industry

experts to keep informed of existing and evolving

industry standards.

Required Education, Experience, Technical Skills and Knowledge

Education: Associate Degree or Bachelor’s Degree in a relevant field of work or an equivalent combination of

education and work-related experience.

Experience: A minimum of 3-4 years progressive work-related experience with demonstrated proficiency and

understanding in one or more functions related to the position.

Technical Skills and Knowledge:

• Demonstrated intermediate level knowledge of PeopleSoft or other enterprise financial systems and Microsoft

Office (Outlook, Word, Excel).

• Demonstrated effective verbal and written English language communication skills.

• Demonstrated proficiency in recognizing and resolving problems or inconsistencies in transactions and

systems.

• Ability to influence and negotiate resulting in positive customer payment decisions.

Benefits

Organizational Parameters

Direct Supervisor

• Team Lead / Collections Manager

Direct Reports / Indirect Reports

Decision Rights

Owns

• This position has impact regarding the prioritization of work and for identifying

opportunities for improvement.

Influences

• This position has impact on company cash flow and bond rating.

• This position has impact on execution of collection processes within the

region.