ILSC Education Group Hiring for Administrative Assistant, ILSC HELLO at New Delhi, Delhi Full Time

ILSC Language Schools (Canada, Australia, India, and Online) are amongst the largest and fastest-growing language schools in the world, known for the quality, rigour and variety of programs that are tailored to best meet international student needs and interests. The ILSC HELLO Administration Assistant (Admin Assistant) supports the Academic Director, Online Programs in ensuring the ILSC mission of a transformative learning and living environment for students and staff is consistently upheld at the online college. Working closely with the National ELICOS Admin Manager, the Admin Assistant is part of the ILSC HELLO Admin Team (Admin Team) and is responsible for all aspects of student administration and back-end support. The Admin Team works closely with the Academic and Pathways Teams to support the enrolment needs of current, prospective, and former students.

Job Duties

The duties of this position include, but are not limited to:
Ensuring the smooth delivery of and consistent outcomes for academic administrative operations

Communicating effectively with students and/or agents when required

Managing student placements in the SMS and LMS within operational constraints

Programming Odyssey (SMS) across all campuses with session programs, courses, and classes

Ensuring standardised coding for all classes (in agreement with all campuses and IT requirements)

Liaising with the Academic and Pathways Teams for consultation on specific cases

Supporting online and local teams with the weekly orientation process for new students (including pre-arrival checks and communication, Day One Orientation, and late-comer follow-up)

Generating and distributing weekly student intake reports with starters/returners

Ensuring all relevant student information is accurately stored in the system (e.g., intake tests (PROLAs), enrolment documentation, special notes)

Actioning student requests sent through e-Services or redirecting to appropriate teams

Supporting the Academic and Pathways Teams with Attendance Reports, Progress Reports, Warning Letters, and ITRs processes

Issuing Academic Enrolment Letters as requested

Continually reviewing and improving processes and procedures, including embracing innovation from both internal and external sources

Keeping up to date with industry trends and sector shifts and innovations

Collaborating with ILSC Group’s national and global leadership teams as appropriate

With the Academic Director and other management team members, developing and delivering on the college’s directions, plans and KPIs

Liaising with and supporting other departments within ILSC Education Group, in mutual support of the school functions, including, but not exclusively, advisors, registrars, accommodation and sales

Assisting the Academic and Pathways Teams with other assigned tasks

Other related duties or projects as determined by the Academic Director, Online Programs

Selection Criteria

Experience working in an international college and/or school

Demonstrated customer service skills

Outstanding organisational skills

Proven project management skills and the ability to manage multiple tasks simultaneously

Excellent communication and interpersonal skills

Excellent technical skills (student and learner management systems, Microsoft 365, etc.)

Ability to work independently and as part of a team

Fluency in written and spoken English

A second language other than English (desirable)

A passion for education and sensitivity to the cultural and language issues facing our overseas students

Work Hours

Full-time (38 hours per week), Monday to Friday, with flexible work hours, depending on the candidate’s time zone.

This position is remote with the potential for flexible work arrangements.

This position has an immediate opening.

Applications

Applications must include a one-page cover letter, with recent relevant business experience details and an updated resume. Please submit your application using the link through Bamboo.

Successful applicants will be contacted for an interview.

About ILSC EDUCATION GROUP

A world leader in language education & vocational training, ILSC Education Group, which opened its first language school in Vancouver, Canada in 1991 and Greystone College in 2002, offers life-changing educational experiences in Canada, Australia, and India, some of the world’s most attractive and popular English-speaking work and study destinations. Since opening its first school in Vancouver, BC, Canada, ILSC has become a world leader in language and career training and has grown to include 8 incredible locations around the world, in Vancouver, Toronto and Montréal, Canada; New Delhi, India; and Brisbane, Sydney, Melbourne, and Adelaide, Australia.

In early 2022, ILSC Education Group joined forces with ELS Education Services, bringing together over 100 years of combined experience delivering life-changing learning experiences to international students. Since 1961, when ELS Educational Services opened its first school in Washington DC, ELS has developed a global reputation for delivering top-quality English language programs. ELS now has the most extensive network of on-campus English language programs and University partners, across the USA.

ILSC’s Mission & Core Values

Our mission is to provide our global community with transformative learning, living and work experiences by offering the finest language, career and higher education programs.

PASSION To enrich & transform people’s lives

INNOVATION To evolve through creativity & diversity

RESPECT To treat everyone with compassion & dignity

COLLABORATION To build community & achieve more together

INTEGRITY To act responsibly & ethically in everything we do

In accordance with ILSC’s Accessibility policy, ILSC is committed to providing a barrier-free environment.