Immersive Infotech Pvt Ltd Hiring for .NET Developer – Urgent Hiring at Remote Full Time

Job Role – Software Engineer (Support and Testing)
Experience Required -3-5 Years
Relevant experience in product training is a bonus.
Location – Remote
Immediate joiners are preferred.

Software Languages: Minimum basic knowledge of C#, ASP.Net and SQL Server.
Any additional experience in mobile technologies will be preferred.
Advanced knowledge Zoho Helpdesk, JIRA among issue tracking tools.

Job Responsibilities:
Understand existing usage of the product
Understand and document customer concerns and provide technical support to resolve concerns;
Plan execution methodology and identify fulfillment plan to resolve reported concerns;
Follow support levels starting with from resolving concerns as per your scope of duties;
Consistently work on recording feedback via client surveys and make maximum use of feedback to bring changes;
Manage QA testing of the product
Engage in maximum support operations via analytics, documentation, reports and metrics;
Optimize customer experience by studying the client/user workflow and life cycle and understand improvement opportunities
Manage documentation by working with other team members and consolidating all required types of reports for future use and test case scenarios.
Coordinate with the development and testing team to produce software documentation in a timely manner and scope, track and manage documentation process to ensure that high quality documentation is delivered on time.
Maintain professional and technical knowledge by benchmarking state-of-the-art practices.
Support, maintain and document software functionality* Highly logical and analytical in approach*
Gain a clear understanding of customers’ businesses and requirements;
Train the customers based on the understanding above and also bring feedback from users to continuously improve the product/user experience

Key Skills required:
Intelligent, enthusiastic and self-motivated.
Perseverance and very high ethical standards.
Patience and maturity while dealing with ambiguity and challenging situations.

Job Type: Full-time

Salary: Up to ₹70,000.00 per month

Benefits:

• Work from home

Schedule:

• Day shift
• Monday to Friday

Supplemental pay types:

• Joining bonus

Application Question(s):

• Mention your Notice Period.
• Is your Notice Period negotiable?

Experience:

• .NET: 3 years (Preferred)
• total work: 3 years (Preferred)