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Indeed Hiring for Quality Support Specialist at Bangalore Full Time
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Your Job
In Client Success, our promise is to deliver an outstanding experience to our clients, partners and teammates worldwide. We’re seeking a smart, ambitious individual who is passionate about Client Success and helping teammates excel at delivering service greatness. As the Quality Support Specialist, you will report to the Director of Client Success, Quality Support and support the team toward the goal of ensuring service greatness is consistently provided in every client interaction. You will have outstanding communication skills, be detail-oriented, analytical, organized and demonstrate the ability to work independently and also within a team environment.
Responsibilities:
- Create and maintain call and email standards and account processes in partnership with the Client Success management team and the Quality Support team
- Monitor team member interactions daily
- Ensure internal processes are being followed by team members
- Conduct shadow sessions for teammates to provide insight into Quality trends
- Identify trends and partner with Training & Development on modules needed to address the identified process gaps
Who You Are
- 3 years related experience
- Proven ability to deliver constructive feedback in a clear and positive manner
- Commitment to service excellence and first contact resolution
Who we are
Our Client Success team provides expert support to our clients, partners and fellow teammates around the globe. We focus on collaboration, the ability to adapt to client needs, and a passionate approach to service.
Our Mission
As the world’s number 1 job site*, our mission is to help people get jobs. We strive to cultivate an inclusive and accessible workplace where all people feel comfortable being themselves. We’re looking to grow our teams with more people who share our enthusiasm for innovation and creating the best experience for job seekers.
(*comScore Total Visits, September 2021)
Salary Range Disclaimer
The base salary range represents the low and high end of the Indeed salary range for this position. Actual salaries will vary depending on factors including but not limited to location, experience, and performance. The range listed is just one component of Indeed’s total compensation package for employees. Other rewards may include quarterly bonuses, Restricted Stock Units (RSUs), an open Paid Time Off policy, and many region-specific benefits.
Salary Range Transparency
India 900,000 – 1,300,000 INR per year
Equal Opportunities and Accommodations Statement
Indeed is deeply committed to creating a workplace and global community where inclusion is not only valued, but prioritized. We’re proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, neurodiversity, disability, age, or any other non-merit based or legally protected grounds.
Indeed is committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process. To request an accommodation, please contact Talent Attraction Help at +91 0080091 90627, or by email at TAhelp@indeed.com at least one week in advance of your interview.
Our Policies and Benefits
View Indeed’s Applicant Privacy and Accessibility Policies – https://www.indeed.com/legal/indeed-jobs
Learn about our global employee perks, programs and benefits – https://benefits.indeed.jobs/
Due to prevailing risks to Covid-19, Indeed requires all individuals attending or working out of Indeed offices in Bangalore, or visiting Indeed clients in Bangalore, to show proof that they have been fully vaccinated against Covid-19. Indeed will consider exemptions for individuals who cannot vaccinate because of a genuine medical condition or for other reasonable grounds. It may require such individuals to take other reasonable health and safety measures.
Reference ID: 41693