Indglobal Digital Pvt Ltd Hiring for Customer Support Executive at Bangalore Full Time

Job Brief

Veteva – an online platform offering comprehensive veterinary care services across India is looking for a customer support specialist to assist our customers in using our products and services. Customer service specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should have previous experience in healthcare or the medicine/pharmaceutical or veterinary industry and be an excellent communicator who’s able to earn our clients’ trust.

Job Location: Work From Homa.

Experience – 2 to 5 years in healthcare or the medicine/pharmaceutical or Veterinary industry.

Monthly Salary – 15k to 25k INR

Responsibilities

1. Efficiently manage inbound and outbound phone calls and messages, handle customers and provides appropriate solutions and alternatives within the time limits; follow up to ensure resolution.

2. Assist and support internal recruiters and support their searches from the veterinary medical community by shortlisting through initial communication.

3. Build sustainable relationships and trust with customer accounts through open and interactive communication.

4. Follow communication/customer query escalation procedures, guidelines and policies of the company.

5. Effectively communicates and coordinates with employees/service providers.

6. Keep records of customer interactions, process customer accounts and file documents.

Requirements and Skills

1. Minimum education of diploma in medical/pharmaceutical field and have a good understanding of medical terminology and products.

2. Proven customer support experience or experience as a Client Service Representative.

3. Must be able to communicate eloquently in English and Hindi.

4. Strong phone contact handling skills and active communication through calls, messages, emails etc.

5. Customer orientation and ability to adapt/respond to different types of characters.

6. Excellent communication and presentation skills.

7. Ability to multi-task, prioritize, and manage time effectively.

8. Should be able to work from home

Job Types: Full-time, Regular / Permanent

Salary: ₹15,000.00 – ₹25,000.00 per month

Benefits:

• Health insurance
• Provident Fund
• Work from home

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Experience:

• Customer support: 1 year (Preferred)
• Health care/Veterinary Industry: 1 year (Preferred)