IndGlobal Digital Pvt Ltd Hiring for Customer Support Specialist – WFH at Bangalore Full Time

Responsibilities
1. Efficiently manage inbound and outbound phone calls and messages, handle customers and
provides appropriate solutions and alternatives within the time limits; follow up to ensure
resolution.
2. Assist and support internal recruiters and support their searches from the veterinary medical
community by shortlisting through initial communication.
3. Build sustainable relationships and trust with customer accounts through open and interactive
communication.
4. Follow communication/customer query escalation procedures, guidelines and policies of the
company.
5. Effectively communicates and coordinates with employees/service providers.
6. Keep records of customer interactions, process customer accounts and file documents.
Requirements and Skills
1. Minimum education of diploma in medical/pharmaceutical field and have a good understanding
of medical terminology and products.
2. Proven customer support experience or experience as a Client Service Representative.
3. Must be able to communicate eloquently in English and Hindi.
4. Strong phone contact handling skills and active communication through calls, messages, emails
etc.
5. Customer orientation and ability to adapt/respond to different types of characters.
6. Excellent communication and presentation skills.
7. Ability to multi-task, prioritize, and manage time effectively.
8. Should be able to work from home

Job Type: Full-time

Salary: ₹15,000.00 – ₹25,000.00 per month

Benefits:

• Work from home

Schedule:

• Day shift

Application Question(s):

• Do you have experience in in healthcare or the medicine/pharmaceutical or veterinary industry.?
• Did you completed Minimum education of diploma in medical/pharmaceutical field.?
• Are you ready to join within 15 days.?

Speak with the employer
+91 6374347180