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Private Jobs / Private Sector
Indigo Airlines Hiring for Assistant Manager – Training (Customer Service) at Gurgaon Full Time
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Mandatory requirement
- Specialist – Managing: DCS systems /Visa & Documentation/Code share
- International airport operations experience – customer service (Terminal)
- Design and deliver Training (18 days a month with extensive travel travel)
- Understands world tracer and baggage management (Arrivals – International)
- Stretched goals/ excellent written and oral communication/ team player
- Stakeholder management and people skills
- Managed regulatory audits and training compliance – IOSA/DGCA
- Proficient in MS office
- Monitor and review progress of regular tasks
- Managing and ensuring the training compliance on LMS(learning management system)
- Liaise with ICoaches for driving the learning engagements across airports
- Carry out assessment for airport teams and reviews of customer feedback to identify the gaps for additional training for service process improvement
- Publish regular compliance reports
- Coordinate and collaborate with stakeholders to drive Customer Experience
Additional
- IATA certifications
- Worked on e-learning content
- World tracer
- Training certification
- Trainer in another airline at lest 5+ years with over all aviation experience with 10 years