Indigo Airlines Hiring for Executive- Social Media at Gurgaon, Haryana Full Time

• Identify the need to assign the case to social out calling team or CR team basis the

sensitivity of the case.

• Establish the facts and gather details about the specific case by using the available tools, data and coordinating with different departments.
• Connect with the customers on a call to pacify the customers/social audience by giving proper resolution in line with policies and empowerment.
• Actively draft and publish communication for pro-active social care for customers.
• Flag off and report perceived threat on social media to the larger social group and stay

prepared with media statement.

• Coordinate with different departments like Legal, PR, Digital, HR etc. when dealing with

sensitive cases.

• Tag/Categorize the cases as per the respective departments.
• Share feedback with the respective departments/Airport wherever required.
• Build brand love and drive positive engagement on social media platforms.
• Manages social media volume with consistency and to manage their own quality of

responses.

• Develops engaging, creative, innovative content/ideas for regularly scheduled posts,

which enlighten audiences and promote brand-focused messages.

Qualification/Experience:

• Bachelor’s or Master’s Degree with upto 3 yrs of experience.
• Relevant experience upto 2 years in Customer Services, Complaints Handling, Online Reputation

Management – ORM is Preferred.