Indus Towers Limited Looking For Estate Manager at Gurugram, Haryana, Full Time

Job Title: Estate Area Manager

Location: Gurugram

Job Summary: The Estate Area Manager is responsible for managing landlord relationships, ensuring timely rental payments, handling locked site issues, overseeing relocations, and managing documentation and agreements within the assigned territory. This role involves maintaining high standards of property management and ensuring compliance with company policies and regulations.

Key Responsibilities:

1. Landlord Relationship Management:

• Develop and maintain relationships with landlords in the assigned territory.
• Register and address landlord complaints, ensuring timely closure and follow-up.
• Escalate unresolved issues to the manager.

1. Rental Management:

• Ensure timely rental payments within the assigned territory.
• Resolve issues causing payment delays to achieve 100% rental payment compliance.
• Implement cost-saving measures such as rent reduction, low escalation, and negotiation for tenancy exit sites.

1. Locked Site Management:

• Reduce halted or locked site outages exceeding 24 hours.
• Monitor locked sites and resolve issues to unlock them.
• Ensure timely full and final settlement of permanently locked sites.

1. Relocation Management:

• Handle site retention and termination requests from landlords.
• Propose relocation solutions for site retention failures.
• Coordinate site dismantling, material removal, and full and final requests initiated by the estate manager.

1. Document/Agreement Renewal and Management:

• Update landlord database and rental master in coordination with the support team.
• Handle landlord requests related to ownership changes, property changes, TDS, GST, property tax, and service tax.
• Ensure 100% documentation for agreement renewals, site terminations, full and final closures, new sharing, and upgrade site deliveries.

1. Routine Work Management (RWM) Adherence:

• Ensure compliance with routine work management processes.
• Meet weekly targets for the assigned territory.
• Perform weekly CA sheet reviews to monitor performance.
• Discuss action plans with the supervisor and adhere to them for continuous improvement.

1. Operational Issue Management:

• Address day-to-day operational issues such as landlord/public issues, radiation concerns, and statutory issues.
• Coordinate with relevant parties to ensure timely resolution.

Qualifications:

• Minimum Educational Qualifications: Graduate in any discipline.
• Knowledge Required: Basic legal awareness, government rules and regulations, basic telecom knowledge, land acquisitions, taxation (GST, property tax, service tax).
• Skills/Competencies: PR skills, business acumen, negotiation, communication skills, problem-solving skills, analytical skills, proficiency in MS Office.
• Relevant Experience: Minimum of 4 years of experience in estate management or a similar role.
• Hiring Pool: Service industry, IR, defense/government services, telecom, FMCG.

Working Conditions:

• This role may require travel between different estates within the designated area.
• Flexibility to work outside regular business hours as needed.