Provide 1st level of technical support, service restoration, fulfillment of service requests, and advice to users ensuring the maximum availability, performance, and utilization of knowledge and information systems. […]
Provide 1st measure analysis of issues and inputs for problem management. Leverages best-effort method for issue resolution through cross-functional coordination and support team lead in training, reviews, and escalation handling. […]
Min. 24 months of work experience in Service Desk/ Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application…
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