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Private Jobs / Private Sector
Infosys BPM Limited Hiring For Process Executive – Customer Service Representative at Bengaluru, Karnataka Full Time
Educational Requirements Bachelor Of Technology
Transition Coordination: Process definition & documentation: Participates as a part of the transition team to prepare / review the process definition & documentation for the specific process within his/her purview to enable the Manager in finalizing the to-be process Operations: Manpower Training: Identifies training needs for process executives and ensures training implementation for the specific process to ensure competency development across domain, operations and behavioral. Operations: Resource Planning (People, Infrastructure etc.): Implements the resource deployment (Team Size, Span, Shift Utilization, Skill sets, and technology rollout) and ongoing monitoring for his specific process to ensure budget & pricing assumptions compliance. Talent Management (People Management): Implements career development & succession plan for the direct reports in order to ensure sustainable employee engagement & motivation within the team Knowledge Management: Ensures compliance to the KM System for the specific process and documents exceptions and artifacts such as case studies, best practices etc. in order to capture and maintain tacit knowledge
Transition Coordination: Process definition & documentation: Participates as a part of the transition team to prepare / review the process definition & documentation for the specific process within his/her purview to enable the Manager in finalizing the to-be process Operations: Manpower Training: Identifies training needs for process executives and ensures training implementation for the specific process to ensure competency development across domain, operations and behavioral. Operations: Resource Planning (People, Infrastructure etc.): Implements the resource deployment (Team Size, Span, Shift Utilization, Skill sets, and technology rollout) and ongoing monitoring for his specific process to ensure budget & pricing assumptions compliance. Talent Management (People Management): Implements career development & succession plan for the direct reports in order to ensure sustainable employee engagement & motivation within the team Knowledge Management: Ensures compliance to the KM System for the specific process and documents exceptions and artifacts such as case studies, best practices etc. in order to capture and maintain tacit knowledge
- Minimum of 12 months’ team handling experience with a reputed international BPO / BPM voice customer service or sales process. • Candidate should have handled a team size of minimum 10 + FTEs. • Must have handled pressure situations and open for flexible 24 X 7 work environments. Should be open for weekend and night shifts. • Should have done performance appraisals in past. • Candidates with experience in UK banking credit card division will be preferable
Customer Service
Work Experience 2