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Private Jobs / Private Sector
Infosys BPM Limited Hiring For Process Trainer at Bengaluru, Karnataka Full Time
Educational Requirements Graduate
Facilitation – CS100, 200, Refreshers, Coach-the-Coach: – Use facilitation skills / experience for effective behavioral training. – Apply appropriate training / coaching methodology, processes, learning theories and inter-personal / group dynamics to deliver programs effectively. – Think on one’s feet and adapt learning facilitation flow according to the trainees’ WINs (Wants, Interests and Needs). – Extend follow-up support on the floor (via TLs, QAs, SMEs, Coaches) to sustain learning and improve performance. – Exhibit patience and dedication to bring participants up the learning curve. – Utilize relevant tools required to help participants learn and to extend support to them.
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Domain(IBPO)->Customer Service->Training-Process Training Design,Delivery
Work Experience 3
Facilitation – CS100, 200, Refreshers, Coach-the-Coach: – Use facilitation skills / experience for effective behavioral training. – Apply appropriate training / coaching methodology, processes, learning theories and inter-personal / group dynamics to deliver programs effectively. – Think on one’s feet and adapt learning facilitation flow according to the trainees’ WINs (Wants, Interests and Needs). – Extend follow-up support on the floor (via TLs, QAs, SMEs, Coaches) to sustain learning and improve performance. – Exhibit patience and dedication to bring participants up the learning curve. – Utilize relevant tools required to help participants learn and to extend support to them.
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Domain(IBPO)->Customer Service->Training-Process Training Design,Delivery
Work Experience 3