Infosys BPM Looking For Service Desk Specialist at Bengaluru, Karnataka, Full Time

Job description

Greeting from Infosys BPM Ltd.,

We are hiring for Service desk skill and please walk-in for interview on 2nd January 2024 at Bangalore location.

Note: Please carry copy of this email to the venue and make sure you register your application before attending the walk-in. Please use below link to apply and register your application. Please mention Candidate ID on top of the Resume ***

Interview details

Interview Time: 10 AM till 1:00 PM

Interview Date: 2nd January 2024

Interview Venue:

Bangalore:

JP Nagar Infosys BPM Limited.,

#785, Ground Floor Axis Sai Jyoti, 15th Cross 100 Feet Road,

Sarakki, 1st Phase J P Nagar, Bengaluru, Karnataka 560078

Landmark: Near Sindoor Convention Hall

Things to remember while entering the campus:

• Please wear masks, & follow Covid protocols

• Documents to Carry:
• Carry 2 Copies of print out your updated resume;
• Carry any 2 photo Identity proof (PAN Card/Driving License/Voters ID card/Passport).
• All original education documents needs to be available for verification. (10th, 12th, Graduation(Sem Wise Marksheet, CMM. Provisional and Original Degree)

Please find below Job Description for your reference:

Service Desk

Job Description

• Work experience on International Service Desk (Voice/ Chat)/ Technical support with good knowledge on VPN, O365, remote support, active directory, troubleshooting printer issues, Bit locker, MS teams
• Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority, severity
• Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
• Aware of current role SLA and Metrics handled
• Talents should be based out of Pune
• Work from Office is mandatory, No option of hybrid and WFH
• Flexibility to work in 24*7 Shifts is mandatory
• Citrix experience is mandatory

Responsibilities:

To participate in an on call rota, providing a 24 hours, first line support service to users.

• To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, intranet and e mail.
• Update incidents with detailed and relevant information in a timely and effective manner;
• Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution;
• Escalate an incident or troubleshoot tickets according to the company escalation processes;
• Ensure Customer Service Level Agreements are met or exceeded;
• Respond to customer enquiries in a timely and efficient manner;
• Ensure appropriate documentation of the interaction on the customers account in the prescribed format
• Execute transactions as per prescribed guidelines and timelines
• Ensure customer/user confidentiality and data protection at all times

We are looking for candidates with atleast 1 Year experience. Talents should have graduation completion certificate and mark sheets for onboarding.

Pointers to note:

Please do not carry laptops/cameras to the venue as these will not be allowed due to security restrictions.

Original Government ID card is must for Security Clearance.

Regards,

Infosys BPM Recruitment team.