Infynect Labs Hiring for CUSTOMER SUCESS EXECUTIVE at Bengaluru, Karnataka Full Time

We are looking for Customer Success Executives with a go-getter attitude who can take full ownership of the assigned accounts.

LOCATION

Bangalore

EMPLOYMENY TYPE

Full Time

What You’ll Do

Job Responsibilities:
You would be the single point of contact (SPOC) for all your customer requirements throughout the complete lifecycle of your customers

You would ensure complete order fulfilment for your customers and timely escalate any sign of customer dissatisfaction.

You would be responsible for explanation of the complete product features and ensure proper hand-holding for the initial journey

You would ensure that your customers receive prompt and effective resolution in case of any service issues.

You would manage relationships with the key persons in your assigned accounts

You would be fully responsible for the complete customer satisfaction from your customers consistently

You would help your customers to achieve their growth objectives by leveraging the strengths of our solutions.

Would be responsible for increasing revenue from your assigned accounts through exemplary account management skills.

Other tasks as assigned by management

Specifications

Taking ownership of the assigned customers

Self Driven, well organized and focused on completing the task

Should have a strong technical knowledge and skills to provide basic trouble shooting on the field

Should be willing to learn new technologies and should be highly adaptive to new environment

Proficient in CRM, excel and office

Should possess excellent Interpersonal skills

Strong work ethic and passion for sales and support

Excellent in verbal communication Skills in English, Hindi

Knowledge on Telco products, Data center, Networking, etc would be an added advantage