INSTA SMART GLOBAL PVT LTD Hiring for CSA (Customer Service Associate) at Hyderābād Full Time

• Maintains customer relationship by responding to inquiries; documenting actions.
• Prepares for customer inquiries by studying products, services, and customer service processes.
• Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer’s understanding of information and answer.
• Records customer inquiries by documenting inquiry and response in customers’ accounts.
• Improves quality service by recommending improved processes; identifying new product and service applications.
• Updates job knowledge by participating in educational opportunities.
• Accomplishes customer service and organization mission by completing related results as needed.

Customer Service Associate Qualifications / Skills:

• Product knowledge
• Informing others
• Data entry skills
• Organization
• Analyzing information
• Verbal communication
• Reporting skills
• Managing processes
• Customer focus
• General consulting skills
• Multi-tasking

Job Type: Full-time

Salary: ₹9,253.00 – ₹30,320.00 per month

Schedule:

• Day shift

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Language:

• English (Preferred)
• Hindi (Preferred)

Work Remotely:

• Temporarily due to COVID-19